Order groceries for pickup or delivery with the Heinen’s app! All orders are fulfilled by Heinen’s associates who will carefully pick and pack only the best quality groceries for you. It’s everything you love about Heinen’s in the palm of your hand! Benefits & Features: Free curbside pickup Alcohol to-go Groceries picked and packed with care by trusted Heinen’s associates Browse and shop Heinen’s weekly ad deals View and redeem your Tasteful Rewards personalized offers and exclusive discounts Easily schedule grocery delivery or pickup Quickly reorder your favorite items again Scan product barcodes to easily add items to your cart Search by item attributes, such as low sodium, gluten free, plant based, and more Manage your Tasteful Rewards account and preferences And much more! From produce to essentials, we’ve got online shopping in the bag. To order groceries through the Heinen’s app, you’ll need to create or log into your Tasteful Rewards account. Not a Tasteful Rewards member? You can easily join through the app when you create your account and start saving today.
Terrible
Absolutely terrible. Was much easier when I could order Heinens through Instacart. Had a hold on my account for the order but then an employee contacted me telling me my card was declining when there was plenty of money in that account. This is after they told me my delivery would be delayed due to their system messing up. The employee was very kind and helpful but this app and system is trash. I am home sick and my daughter is also sick and this was a huge inconvenience.
United StatesGreat Grocer, Great App
I love shopping Heinen’s on their mobile app. Products are easy to find and service is top tier. Highly recommend!
United StatesUnderperforming
Compared to other grocers, this app isn’t great. At minimum, it should have the option to add your Heinen’s card to Apple Wallet or at least show your Heinen’s bar code in the app.
United StatesNeed more than 2 options
Opening the app for the first time you get these two options : Delivery Pickup I don’t want to order online. I just want to shop in the store. This app is probably good for those who grocery shop online but for the rest of us there’s no function to this app. Instead of picking one of the two useless options I deleted the app.
United States3rd party delivery service
Customers should know that Heinens uses a 3rd party delivery business to deliver and thus are unable to refund any delivery fee/tip in the event, as in my case, your order is never delivered. So I’m out ~25 bucks. Never again.
United StatesGreat experience!
I have loved using this new feature from Heinen’s. They continue to raise the bar! I was able to order everything I usually would, including deli and meat counter items. There were a few items that were sold out, but the shopper contacted me immediately via message to ask me if I’d like to make substitutions. I wasn’t available to respond, so she went ahead with the order without those items, which I think is the best choice in those situations. The manager brought the order to my car (for pick up option) just outside Heinen’s in cooler packs to keep everything fresh, cold and/or frozen, and everyone (as is customary with Heinen’s staff) was incredibly friendly. As a transplant to Cleveland, I have quickly become Heinen’s loyal. They have outstanding products and services, and this new app and service feature, once again, places them ahead of the pack.
United StatesOff to a bad start
This is a big downgrade from Instacart. The app is difficult to use because it is so cluttered with ads. I don’t get notices that my order has been delivered.
United States
Optimizations and fixes to improve the overall performance and shopping experience.
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