The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs (MoHUA), GOI. The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward. The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns. How does it work? Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories. ・Garbage dump ・Garbage vehicle not arrived ・Dustbins not cleaned ・Sweeping not done ・Dead animals ・Public toilet(s) cleaning ・Public toilet(s) blockage ・No water supply in public toilet(s) ・No electricity in public toilet(s) The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer. You can also vote up on any other complaint relevant to you. You will get regular updates on the status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer. You can also reopen the complaint if you are not satisfied with the resolution of the complaint.
Works most of the time
I’ve used this in different cities
Swachhata review
The app works well, however there is a lot to be done to ensure that the clean up actually takes place. Complaint are set to resolved state without actually solving the problem. Anyhow, will be good for people to report complaints on it with a hope of being addressed.
Not working
App is not sending code for the provided number
Action on complaint
I haven’t received any response on my any complaint not even noted by authorities 12
Poor Turnaround Time And Quality
Took over. A month for someone to come, and didn’t finish the job properly
Worst app
App doesn’t work properly and problem is no solved but keeping as resolved. They are making us fools.
Garbage dump issue resolved in a week
I had posted an complaint. The response was in a week. The work was Excellent.. Thank you so much. Also I could see preventive measures are now taken that the garbage dump doesn’t happen. It gives me confidence that our city will really me a smart city soon 🙂
Popup removed and smart upgrade.
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