United StatesSee what machines are available before carrying your laundry baskets down to the laundry room. Create your account and you can say farewell to collecting quarters and keeping track of a smartcard. After your wash and dry, we’ll email you a receipt. Want MyMagicPass in your building by going to http://www.sebco.com/for-owners/ Our Goal To make the process of doing your laundry as simple and as fun as possible. Have ideas? We’d love to hear them. Reach us at [email protected].
What a terrible app and horrible service.
The system takes forever to reset whenever someone is done with the washers. It says the machines are in use when they are not. If it’s a celular data issue then you would think it obvious that these machines operate in building basements. Even when the machines are ready to use it’s a gamble on whether it’ll accept the payment and tell you the washer is busy WHEN IT OBVIOUSLY ISNT.
United Statesvery very poor costumers service and work ethic
When you sell things everything is online, when i purchase the card and out money i can just sit on my couch and do everything online but when i ask refund, i have mail the card back to your adresse. and than you send us check. why when you sell everything is easy, online. but when it comes to refund i need to go post office. this system is stupid. this is the worst work ethic. this is stealing money. this is selling and dont care about to customers. what if we are disabled, sick, old, or anything, why you give us hard time to refund us. all the big companies like this one, are just care about taking the money from people like us. and they dont give any good service. this is with one word stealing money. SHAME ON YOU!!!!
United StatesBad service
The machines either take my money or won’t let me pay to put money on the app. I don’t know what’s wrong, but I feel like this new washing machine. App thing was a bad idea for them or this company because they be having a lot of issues a lot of machines be breaking down some of the machines or dryer’s tend to not go on low mode it’s always something
United StatesMin 20 fund requirement is ridiculous
App only lets you fund a minimum of $20 from a card which is the highest I’ve seen - usually it is $10 or less
United StatesOver complicated, NOT convenient, and eats ur $
It’s RIDICULOUS that u have to pay a lump sum of AT LEAST 20$ As a broke college student this app has taken the majority of my funds. For example today I didn’t buy groceries for the week because I had to do laundry. In a normal world I could’ve done both. I only spent 7$ out of the 20$ but now I have to wait to get payed again to eat cause all my money is locked inside the app. Btw the app itself DOES NOT WORK its constantly WRONG about when to pick up your clothes and what machines are available. It’s completely USELESS and if anything causes more stress to my day than not. ALSO in NO WAY is it a money saver. 2.50$ per wash and 2.50$ per dry that’s INSANE especially since the washers are SO TINY that u have to buy 2 LOADS to fill 1 DRYER
United Statesextremely disappointed
let us add the amount we can pay per cycle!!! it’s not fair to make us put a minimum $20, messed up and scammy. will not be using your services and will tell all my friends to avoid
United StatesCannot pay per cycle
It’s frustrating there isn’t an option to select a specific dollar amount to add to my “funds”. You should be able to pay per cycle instead of being forced to add a lump sum of $20, $30, $60 etc. to your fund. Doing laundry is a pay per service situation and not everyone is able to add a minimum of $20 to an app in order to clean their clothes. You also need to be standing directly in front of the washer and connected to Bluetooth for it to work. Which is fun if your washing machine/dryer are located in a basement and the wifi isn’t so hot.
United States
Bug fixes and performance improvements
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