JetInsight Crew

Entering information works. You need to go to the browser if you need to do any corrections in expenses. App is also unstable as you have to reset the ipad or reinstall the app periodically.

nicknsme-/:;()$&@"Sun, Mar 17, 2024

United States

To start with, the programmers are not able to make this work as an android app. It only works on iOS so if you have an android device you're out of luck unless you use their so-called portal. If you do use that, then it becomes extremely confusing. the design is very user unfriendly, and you have to go all over the place to find what you need. The application on the iOS continuously crashes. They do have a rental car fuel entry line, but they do not have a rental car line entry option. Lately, when you try to select the name of the business, where you made your payment, for example, signature flight support, a drop-down menu opens up and they list all signature flight support fbos in the world making this entry extremely difficult to do - they don't only list the fbos on the trip sheet, but also fbos in a different country ( go figure)... Same applies to any other common company like Uber where they list Uber eats Uber food, Uber this Uber that and this drop-down list covers all the other entry lines, thus making it extremely difficult to use again. The application tries to update itself each time It sees an Internet connection without the users consent so when it does this you lose all the information you have entered. The app shows that there are trips with receipts that need to be synced, but you cannot enter any more information because all the legs simply disappear from the app regardless if you shut down and restart the app or if you reinstall. You lost all the information you have entered. They've had this problem ever since they came out with this app, and it seems every day instead of getting better, it gets worse and worse. Extremely frustrating to use. A VERY unfriendly and frustrating application.

company pilotMon, Oct 2, 2023

United States

This application should AUTO update in the background. Every time you open it, you have to sync it… which takes ages sometimes. You guys should listen to your customer complains instead of blowing them off.

chadsterssMon, Dec 26, 2022

United States

His app is brutal if you want to load receipts with photo. If you can even get it to load before it kicks you out and you have to log in all over again which is about 25% of the time

rpwymanTue, Oct 19, 2021

United States

We are being forced by work to use this app. You know it is not a good design if it only works on one platform - ios. What makes things even worse is the fact that they constantly mess with the app so every other month it crashes and you lose all the data you have entered. The ONLY way to get it running again is by re-installing the app, hence you lose everything. Programming done on this app is extremely poor, customer service, while nice and polite, can do absolutely nothing to help. You are at the mercy of the programmers who "recommend" you discard all your work and start fresh every 2 months. NOT a recommended app

company pilotTue, Dec 29, 2020

United States

Crashes all the time and loses data that you entered when it crashes. The layout isn’t bad, but it’s pretty useless when I can’t upload anything.

airbornefortressThu, May 28, 2020

United States

Constantly crashes on both iPad and iPhone. Sync takes forever, Website is not mobile friendly. This app makes my day to day life flying 135 more frustrating.

nick310135Thu, Jun 13, 2019

United States