The Axuus app allows residents to take full advantage of the services provided by Axuus. Features: - Axuus+: Allows users to open gates/doors when they are nearby them with the swipe of a button! - Account Management: Manage your account to add/remove guest and resident vehicles, additional users, and to update account information. - Notifications: Receive alerts in real time to monitor your account for unauthorized activity To use the Axuus app, you must: - Reside within a community where our services are currently active - Register an account with us (it's fast and easy) or have an e-mail/password already - Have Bluetooth and Location enabled in order to use our Axuus+ service - Have an active internet connection via either Mobile Data or WiFi Questions/Problems? - Website: www.axuus.com - E-mail: [email protected] - Phone: 1-833-AXUUS US (298-8787) We look forward to serving you!
Worst customer support
I have been trying to contact the company for over a week and haven’t get any response. Their app doesn’t work properly. Just to make it short 2 of my vehicles got towed from my property because they say I didn’t have the registration on file when I have summited those multiple times!! I have screen recordings proving that I submitted the required registrations. They still haven’t reach out to me for several weeks to help me and my senior parent who got his car towed as well with this concern. Just abusive and unprofessional!
United StatesHard to use; rarely updated
Let’s be clear: this isn’t an app, it’s a website wrapped (poorly) in an app. The UI is clunky and hard to navigate. There are lots of places where the text is white on a light gray, making it nearly impossible to read (maybe just when iOS is in dark mode). It has only been updated once in two years. There are parts that don’t fit on the width of a phone screen, so you have to scroll left and right (remember, it’s a bad website wrapped in an app) - see the Axuus+ Codes page as an example. Moving around in the app is slow and you don’t get feedback that anything is happening. For example, tap on “return to dashboard” and count to 2 - then you’ll be at the dashboard, but with no indication that it was happening. They’ve put no effort into interface design. Using the Bluetooth to open the gate is likewise frustrating because of the delays. Our community doesn’t have great cell service by the gate so whatever it’s doing when loading is made even slower. I wish I could see a list of previous visitors. I wish I could read the text on it. I wish it was easier and faster to use. I would not recommend it.
United StatesAxuus Support has been Exceptional
We recently had an Axuus virtual guard gate system installed in our community. I have asked questions using the Help section of the app and Axuus has responded to each of my inquiries promptly via email. Their customer service has been professional, knowledgeable, and friendly. They truly want to make the process as smooth as possible for their customers. The app has been very easy for me to use as well.
United StatesHorrible unresponsive service
Whoever created this app should go back to educate themselves on what the term user friendly means. This has been frustrating since day one. Emails, calls and text messages asking for assistance go ignored and unanswered. The password reset button does not generate a new password as it’s supposed to. No email link is ever sent to reset the password. They automatically log you out of your account and then when you try to log back in, the password does not work. Horrible service, not user friendly. How are you even in business??
United StatesGreat App!
Easy to open gate
United States
- Fix push notifications not working after initial login - Fix font color when using iOS dark theme - Fix for real time entry responses - Fix white screen for account page with no internet - Misc. UI updates
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