Installing the UE FITS app is the first step in setting up your Ultimate Ears FITS true wireless earbuds. The app assists in pairing to Bluetooth on your mobile device. Once connected, you will be guided through molding your eartips using UE FITS Lightform technology. Once molding is complete, you will have an incredible fit that is customized for your ears only. Custom eartips provide unparalleled long-term listening comfort, a transparent fit that won't fall out, and non-intrusive seal for incredible audio performance, but the UE FITS app offers more than a remarkable FIT that's unique to you. The UE FITS app enables several features in addition to setup: 1. Monitor battery life for case and earbuds on the app home screen (Up to 20 hours of total listening time) 2. Adjust EQ. Create your own custom presets or select from a range of provided EQ presets 2. Customize your UE FITS product name (Bluetooth ID) 3. Customize double tap controls to your liking independently on each earbud. Play/pause, access voice assistant, skip tracks, and adjust volume. 4. Access additional product usage information within the app menu. 5. Take a fit test and access support to assure you have achieved the optimal FIT.
Genuinely Useless
Unfortunately no matter the tech outreach, or resetting of mine, I cannot get both earbuds to connect consistently to my phone much less the app, even when fully charged. Now I cannot get the Bluetooth to pick it up at all - so I cannot use either of them, even after resetting them again. Literally used less than 20 times. Would not purchase again.
United StatesTerrible Customer Service
The absolute worst customer service experience. Ordered the UE fits which need the custom ear forms sent back. My package didn’t have the return label, so I’ve been going ROUNDS being transferred all over kingdom come trying to get a simple label sent. 2 hours with customer service agents who barely speak English and I still don’t have a simple label that was supposed to be INCLUDED in the BOX from the start! Dont waste your time.
United StatesBids sound good - app says it can’t find them though
This app is 100% useless. Starts up and says it needs Bluetooth permissions to connect to the FITS. Sure. Despite listening to music using set up connected fits, this app says it can’t find any. Restarted the app, restarted, my phone, paired, unpaired, and re-paired without any progress. Unfortunately you really need the app, otherwise just a set of decent BT IEMs that don’t quite fit right. And you can’t order aftermarket foam tips or anything. Love my older wired UE IEMs, but this is just ridiculous. it doesn’t matter how good your hardware is the software prevent you from using it.
United StatesUmmmmmmmmmmmmmm what?
I don’t really understand the bad reviews here. I tried a bunch of different products before hearing about these nothing fit right. Even the foam ones that are almost like earplugs they either wouldn’t seal or just fall out all together. I guess maybe I followed the instructions or something idk but the molding process was super simple. I’ve had the same ones for a few years now and they fit just like they did the day I molded them. As for sound quality these guys make in ear monitors for professionals they know what they’re doing they sound great. If I had to say something switching between devices can be inconsistent I usually just turn off the Bluetooth on the device I’m disconnecting from and it works fine. Once in awhile only one will produce sound but simply double tap to wake it up and problems solved. These are by far the best earbuds I’ve ever used comfortable enough you could keep them in until they need charged and that’s a decent amount of time. I’m a UE fits customer for life there’s no other product like it if you can’t find earbuds that fit get these I mean why do you think they named them fits? 🤯
United StatesDropped the ball
Good sounding earbuds but the app is worthless. All the cool features don’t work to customize your experience & it seems as the UE walked away from addressing concerns. Very disappointing.
United StatesUnreliable connections
The sound was good, the silicon tips were comfortable and stayed in. But the connections failed after 6 months- total case failure. They replaced promptly, as non of soft fixes revived anything. But the replacements will disconnect you from a phone call every call, after maybe 10 min., so you can’t use them for phone calls, certainly not meetings. Nothing to do with the charge.
United StatesUE Fits
Fit great, but one of the earphones stopped working very fast (haven’t used them every day, but had them for 6months).
United States
Bug fixes
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