United StatesCreated especially for Aetna International members, vHealth (Worldwide) provides access to doctors anytime, anywhere.Please note, other vHealth apps are available. If you reside in India, Dubai or Thailand you may wish to check you are downloading the correct vHealth application. Your employer or Aetna representative can assist. vHealth doctors will take the time to understand your health needs and guide you to the best possible solution. Wherever you are in the world, you can feel confident you & your family is receiving the right care. If you are eligible, consults are free and available as often as you require.Two types of services are available: (1) Video Consultations: schedule a video appointment at a time that suits you. Available in English and Spanish. (2) Phone Consultations: request a phone consultation on a call back basis. The doctor will typically return your call within 2 – 4 hours. Available in English, Spanish, French, Mandarin, Japanese, German, Hindi, Cantonese, Hungarian, Portuguese, Malay, Korean, Thai, Arabic and Italian’
Waste of time
Cannot believe how worthless this service was. I used Teledoc when I lived in the US and was wonderful. This is the opposite experience. Very frustrating to have bothered with it at all.
United StatesNo doctor attended my scheduled call
The app works but no physician attended my scheduled appointment. I waited for twenty minutes, and then I was booted out of the waiting room. Rating of 1 star given. Edited: Around 30 minutes after my appointment time, I was seen by a polite, professional doctor. Changed rating to four stars.
United StatesPoor app
The app crashes, so the medical note I was issued by the physician to be excused from work is worthless.
United StatesDidn’t load
The app sits at the splash screen with their logo and doesn’t load. Entirely useless.
United StatesWhat is my access code
App ask me for my access code to register but doesn’t tell me what it is or where to find it. I tried the number on my insurance card but that didn’t work.
United StatesCurrent version won’t load.
This is a critical tool to connect to doctors when they are not available locally. We have used in the past without issue, but last night when a serious medical issue came up the app wouldn’t load on either my iPhone XR or my wife’s iPhone 12 mini. I tried everything I could think of but finally downloaded the Android version on an older device and it worked as expected. Unacceptable for this sort of app. Thankfully we were able to connect to the doctor on the Android.
United StatesDr canceled two minutes before scheduled time
First use. Scheduled a 2pm consultation. Just as I was entering waiting room, received a message that Dr cancelled because had tried to reach me three times. This was 1:58 pm, and first attempt was apparently 1:55pm. Really? With a Dr like that I am sure the consultation would have been rushed and a waste of time anyway.
United States
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