United StatesUse your existing My Health Online account at Sutter Health to manage your health information and send messages to your physician and care team from your mobile device. With Sutter Health’s My Health Online mobile app, you can: • Message your physician and care team • Review test results • Request prescription refills • Schedule and manage your appointments • View and pay your bill • View your immunization history, medications and health reminders • Access your family’s health information through proxy access • If you’ve joined a My Health Online pilot, you can integrate Apple HealthKit data into your medical record via the app You will need to have an active My Health Online account before you can start using the mobile app. If you do not yet have a My Health Online account, you can find out how to register on our website: https://mho.sutterhealth.org To learn more about My Health Online, visit our FAQs: https://mho.sutterhealth.org/myhealthonline/frequently-asked-questions.html Have feedback or need help? Select Contact Support within the app.
Bad review
I have always left a good review of Sutter because they earned it but this time I must leave a bad review. I called with an urgent message I needed my ears cleaned out as I have lost 95% of my hearing. The ladies taking the message were great but Audrey was not. She said she Called me back but I did not respond . Checking my phone messages I had no calls from Sutter. Putting four calls in and still no response after two days I don’t think I am going to get one. I am responsible for my husband who has dementia, coronary heart disease and diabetes. I am expecting a call from his cardiologist tomorrow, don’t know how to respond since I cannot hear. This review is in direct to the no response from Audrey, it’s been 48 hours since my request and I have not heard a thing from her even though my messages were marked urgent. Four time the ladies taking my call tried to call her with no response. If she is at her desk she is not responding.
United StatesTried to login but I couldn’t remember my user name.
There are no other options to get help.
United StatesVery helpful and easy to navigate
Having all this data, so quickly uploaded and with a UI/UX that is easy to navigate and understand is great. It really gives the patient knowledge and control like never before.
United StatesEase of use
This app is a very well coded and smooth operating system to use. Very pleased with it. It takes a typically confusing, delay ridden, and hard process and turns it into a smooth operation that takes a few minutes and it’s got everything you can possibly need in your healthcare app. Vert very pleased.
United StatesMy Health Online is So Convenient
So easy to look up test results or consult with you physician. It is up to date and so easy to use❣️
United StatesNot reliable - lab booking system
The app lets users to book lab appointments in locations that are walk in and staff are not even available. Also even if users need to specify the lab order to book appointments, when you’re at the Sutter facility, they don’t know which order you’re there for. Overall, it’s a poor service.
United StatesMHO should be NOP (Not Our Problem)
Most of us try and follow directions. We value our providers and make every effort to notify them when we are cancelling or keeping our valuable appointments. Some people are struggling just to get an appointment so we do our best. It’s frustrating when you get notifications for an appointment, click on Yes and within 15 minutes get two exact same notifications. After months of this, I opted out but let my provider know I’m coming by using “Easy Check In” a day before. What do you do when that doesn’t work correctly? So tells you to make a copay that you don’t have! And it won’t let you complete the process if you don’t make that copay! I told my provider. I called Billing, I called NOP aka My Health Online. Josh told me “that’s not how it’s supposed to work” so just check in when you arrive! REALLY! Have you heard anything I’ve said? Are you paying attention? I asked for a Supervisor but he connected me to “Find a provider”! I called back. Supervisor tells me my provider has it in their system incorrectly so tell them. Of course I’ve tried that many times and they show NO COPAY so I did a 3 way call so NOP could hear that’s not the problem AND of course the office stated that! The kind person in the office said she’d follow up and mark it urgent. What did the NOP Supervisor say? “Anything else I can help you with?” Not, I’m sorry. Not WE WILL FIX IT. NOT WE WILL LOOK INTO IT! THEY DO NOT TAKE OWNERSHIP OF THE AP THEY DEVELOPED! THEY SIMPLY MAKE IT THE PATIENT’S PROBLEM AND FORCE EVERYONE ELSE TO FIGURE OUT HOW TO FIX IT. ABSOLUTELY NO OWNERSHIP OR CUSTOMER SERVICE! Total failures!
United States
Miscellaneous fixes and improvements.
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