The Qure4u CareManager App helps you better manage your clinic by enabling providers to easily view schedules and detailed information regarding past and upcoming appointments for their patients. Securely and more effectively sustain conversations between your patients and clinical staff utilizing our messaging system. All communications are HIPAA compliant. Receive notifications of new messages by patients or clinical staff, easily view and reply to the messages on your phone within the app. Get access to News Feed, create, view, and share what's important to you, your clinical staff, and your patients all within their independent feed. Other Features Include: • Join your telehealth appointment right from the app. • Quickly access tasks and documentation completed by the patient. • Able to quickly view patient information, schedule an appointment and directly send a message.
Garbage
Terrible app and even worse customer support. 50% of patient visits have no video or no audio and can’t be completed. Support teams only response to the issue is to reinstall app which does nothing. I’m sorry but I’ve never had to reinstall other apps on a weekly basis. Save your time and money and use Doximity.
United StatesPoor product
The platform did not work consistently as intended. About 30-40% of the time health questionnaires do not port into the athena discrete data mapped sections, patients frequently called the office for support regarding the MyCarePlan app or website, and logging into the provider app is "glitchy" at times and will tell you you have the wrong password or username. In this case, you have to just keep logging in and eventually it will accept your information and allow you to login. I recommend looking at the review in the app store for MyCarePlan for patients and providers as well as using google to read reviews. My practice is now paying for two products due to the number of patient and provider complaints regarding Qure4U. We did not wait to switch. We have been with them for over a year and will have to pay out our contract despite them being aware of all of the issues we have been having.
United StatesOne giant headache of an app
As others have mentioned, this app is very challenging for patients to navigate through. As a provider there is no greater frustration than having to log in every time the app is opened or when switching from one visit to another within 5 seconds of each other. Interestingly there are other times where we won’t log in for a week and the app opens right up without requiring a password. Also, continuously being prompted to allow FaceID only to find out this feature doesn’t actually work on this platform is a useless annoyance, if the feature doesn’t work remove the prompt or better yet have your tech team fix it in response to the numerous requests our office has submitted.
United StatesA useless program
Most of my patients can’t get thru the gauntlet these guys have created, mostly Get stuck at the credit card stage and have to call the office. Have not even considered using the other services they offer since they can’t get the telemed right. Look elsewhere for a telemed platform and DO NOT SIGN UP for long contracts with anyone
United States
Added new 'Patient Navigator" feature (add-on)
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