Want to hear better? We have an app for that! Once you’ve purchased Eargo Neo or Eargo NeoHiFi hearing devices, download this app and get ready to experience the best thing to happen to hearing since ears. The app lets you personalize your hearing devices to hear better in restaurants, crowds, meetings, and at the theater. We can even help you hear the phone and TV better. Want even more personalization? You can personalize your treble and bass settings for each ear and in each program. Get ready to hear life again…in surround sound. If you have questions around customization, feel free to call us at 1-800-61-EARGO to speak with one of our licensed hearing professionals.
Don’t buy these
Died within 3 months and had to send them in. Had to send them back twice in the first year. They quit working in month 15 and I was told I needed to pay $250 per unit to get them serviced. One turns on but amplifies nothing and the other doesn’t even turn on. I had followed the maintenance prompts to the T but they still failed. Epic waste of money.
United StatesApp rating
The app is great. I wish it had a diagnostic function to tell if there is an issue with your device. I have had some issues with my devices but customer service has been excellent!
United StatesWatch out!! Doesn’t work! Can’t uninstall!!
I am using an iPhone 12 Pro Max, running latest software 14.4.2. This software will not let me connect to the charger. I tried deleting it and reinstalling... I deleted it on screen, performed a “hard reboot” and when phone restarts Eargo app is STILL THERE on my phone with a different icon and the app will not open and the App Store thinks it is still installed. So basically it’s on my phone forever now, but NONFUNCTIONAL. I like the hearing aids but not being able to adjust them is non-acceptable, if this is not resolved, I will be returning the hearing aids.
United StatesMasks and Eargo’s
I love these aids. There aren’t a lot of bells and whistles, but plenty for me. I had Phonak behind the ear. They did not work well with masks and sports. I find Eargo’s perfect for these situations. They’re probably not for all, but a perfect solution for me. The audiologist are extremely helpful and they program online. Oh by the way, there ad is hilarious and the reason I looked into them.
United StatesNice App
It’s a functional app that allows connection to the Web app that their professionals have access to. Not bad.
United StatesApp does NOT work
Trying to get help thru app or on website is like trying to play pool with rope!! IMPOSSIBLE!! Example: their website chat bot said they were AWAY, back in 30 min!! A bot??!! Away??!!
United StatesDisappointed
I would love to figure out how to adjust the sound in my devices, but the charger can NEVER be found either in Bluetooth or through the app itself. So frustrating.
United States
Bug fixes.
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