DreamClear is a clinical level home sleep test app which is paired with a sensor interface module to conduct a patient sleep test at their home. The data from the app is then uploaded to our cloud and evaluated by a licensed and trained sleep physician in order to evaluate and provide treatment options for a patient with sleep disorders. Our application / device pairing requires a BLE MTU size of 512, we find that IOS devices that do not support this larger payload size will not function with our device / app properly and as such we provide a message to the user stating that the device is not compatible" Several older Apple devices are still support new iOS versions, but have this limitation with MTU size. Like several iPad devices might have been in our unsupported device list, but it can support a latest iOS version 13 and above. You can find our unsupported device list as below: iPhone devices above then "iPhone 6s Plus" iPad devices above then "iPad (7thGeneration)" iPad Air devices above then "iPad Air 2" iPad mini devices above then "iPad mini 4" iPad Pro devices above then "iPad Pro(10.5-inch)"
App Won’t Open
I am using an iPhone 13 iOS 16. I get an error stating that there is an invalid certificate. I called tech support and they could not fix the problem.
United StatesEasy process
I found the process to enter, test and upload pretty easy to follow. Much easier than the old days of sleep tests!!
United StatesApp does not work
If the health care provider does not tell you the name or patient information they send to dream clear, you are left trying to guess this information. App requires exact format as used by the healthcare provider. For example, if you have a hyphenated last name, and the provider did not submit the hyphen to dream clear, then the app does not recognize your name and will not log you in. The App required a birth date entered as mm/dd/yyyy, but the scroll function enters the date as m/d/yyyy. There is no option for the keyboard so you can enter the date in the required format. Help desk does not answer calls during working hours. Have to leave a message and the return call takes days.
United States
- Minor bug fixes and improvements. - Partial study upload flow implemented.
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