United StatesHanwha Vision Inc.’s Wisenet SmartCam app is linked to our Smart Home Camera, enabling easy home monitoring, at anytime and from wherever you are. Using the Wisenet SmartCam app, you can register your camera conveniently and access a range of functions. The camera detects movement and noises in your home, and notifies you through the app to enable the appropriate responses. This app will protect your valuables. In addition to monitoring your home, the Wisenet SmartCam app and our SmartCam can be used to keep an eye on children, pets or stores. ◎ This app is optimized for iOS 9 or higher. ◎ Applicable model: - SNH-V6431BN, SNH-V6410PN , SmartCam A1, SNH-C6417BN, SNH-V6435DN, SNH-P6415BN, SNH-P6416BN, SNH-V6414BN, SNH-C6417BN, SNH-V6431BN ◎ Main functions - Remote monitoring - Receive event alarms - Two-way audio communication - Play event videos - Save event videos ◎ This application uses FFmpeg, which is equivalent to LGPL v2.1
Right out of the box
Right out of the box I hooked it up downloaded the Wise Smart app and it worked perfectly. I then turned it on the next day and it wanted to update the firmware on the camera , so I let it update and my camera is toasted. it was only out of the box and used one time, this is a crock.
United StatesSamsung screwed me
As iOS user, I am blocked from my own cameras with the new update. I can’t roll back to previous version like android users can. I will change to ring cameras because of this with their app.
United StatesNeed 2.30 on iphone
2.31 is just bad and not available service for existing device is just crazy.
United StatesBad product/the works customer service
Bad! Litarelly the worst product! Never buy or use something from them.
United StatesDropped Support for Samsung Cameras without Notice
After 2.31 Update, Samsung SmartCamHD cameras are no longer supported. Please remove Cloud service and continue supporting these models or allow users to roll-back with a prior release. Not acceptable to not push a notification first to existing users.
United StatesDropped support for older cameras
I understand that they dropped support for cloud service for the older cameras, but I have never had the cloud service, I just record and view on my local memory chip in the camera. But this also stopped me from viewing my cameras altogether. Please don’t block local access when you claim this is related to cloud services. You just made my entire camera investment in your perfectly good cameras useless now. Horrible way to treat your customers that have been with you since the beginning.
United StatesDo not buy Samsung Camera!
I had a few cameras around the house that suddenly all stopped working at once. Samsung decided to turn off support for those cameras, nothing wrong with them. So now I have to go out and buy all new cameras. I can GUARANTEE they will not be Samsung. Buy a nest or different camera, Samsung is terrible.
United States
Termination of cloud service support - SNH-P6410BN, SNH-E6411BN, SNH-E6440BN models
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