United StatesWeWash has started a revolution in communal laundry washing! Unnecessary trips to the laundry room; collection of coins and washing tokens; and uncertainty about when exactly your laundry is done are things of the past. Thanks to WeWash doing your laundry is so much easier: • Reserve washing machines and dryers for free. • Receive notifications about the state of your laundry. • Pay with your phone — no more coins or tokens — transparently and conveniently. • Our help center and WeWash customer support will help you with any questions. In detail: Reserve washing machines and dryers for free With our app, you can check whether there are any washing machines or dryers currently in use in your laundry room; when not in use, you can reserve them for free – directly from your sofa, when on the go, or from anywhere you choose. If there currently is no machine available … Not a problem! Enter our virtual waiting queue and save your spot in line to automatically getting the next machine when it becomes available! We will notify you as soon as your appliance is waiting for you. Cashless payment No more collecting special coins or buying tokens! With WeWash, you can pay for your washing and drying conveniently directly via the app. You can choose from a wide range of international payment options such as credit card, Apple Pay, PayPal and many more. Keep track of the costs with our simple, GDPR compliant and easy to understand invoicing. Always stay up to date You will receive regular updates on the state of your laundry via push notifications: Whether your position in the waiting queue changes; your laundry cycle has started successfully; or your laundry is now ready for pick up: You will enjoy full transparency about your reservations, pick up times, and costs. Free customer support and help center directly within the app No matter what questions you might have, our customer support is always there for you. We offer you several self-help options and a help center which allows you to contact us conveniently and directly within the app The WeWash app is available in several languages – you can change the language at any time in the profile settings. WeWash isn’t available yet in your building? Contact us at [email protected], if you would like to discuss how to get our system in your laundry room. We look forward to hearing from you and to welcoming you to the WeWash community! About WeWash WeWash, part of the BOSCH group and located in Munich, Germany offers a cashless laundry system and a service which makes using communal laundry rooms attractive to all parties involved.
Just don’t
Absolutely horrible. It keeps asking me to pay my invoice although I have received a receipt in my email telling me.that my account has been charged!! It will not let me reserve a dryer. Ugh!!!
United StatesSlow, broken app
App was very slow and responsive, dryer settings left my clothes damp after a very long cycle. It’s also very easy to accidentally buy a wash or dryer cycle, which I did on accident on account of the unresponsive UI that seemed to cancel the cycle but actually didn’t. Was only offered in app credit(for a dryer? Really?) after taking to support. After being threatened legally I eventually paid the invoice, but who knows if I will even get the credit considering how terribly this company seems to be run.
United StatesWhy
Why do you need my location, email, etc. to do laundry.
United StatesTerrible experience
The hostel where I stayed in Munich operated their laundry using this application. My experience was a nightmare. The instructions to use the machine and application was a small poster without enough information for help and support. When the wash cycle was done the machine would not unlock and I could not get to my clothes. The staff at the hostel did not know how to access the locked machine. They asked me to wait overnight. The next morning the staff member pointed out a number for me to call on the poster that was written in German which I don’t understand. I called that number from my phone and was repeatedly directed to a line for “hot singles.” Ultimately, the only way I could access my wet clothes was to hit the button for another wash. Now I must follow my bank account to determine how many times they charged me to wash my clothes. I will NEVER use this application again. I do not trust it. As I look through the other one star reviews I see multiple replies from the developer that appear to be a copy and paste of the same response. This makes me trust this application even less. I wish I had read the other reviews before using this app.
United StatesMakes doing laundry over complicated and I got charged twice
Hostel owners please don’t buy into this. Not only did I get charged twice, but it’s super easy for someone to grab your machine and use it on your dime. My clothes didn’t even come out smelling nice.
United StatesI remember when I didn’t need WI-FI to do laundry
They made laundry “convenient” by making it an awful technological nightmare. “Can not connect, sorry I hope you like wet clothes”
United StatesAwful way to do laundry!!
This is a terrible way to do laundry. There is no way to confirm the machine is actually unloaded and ready for you to use. I’m standing here for thirty minutes waiting for this machine to be unloaded way past my notified available time. Seriously needs a confirm user scan or PIN number. Anybody could use your time. Also no lock so clothes are not secure. Absolutely useless way of managing machines. Cannot emphasize how amateur this system performs.
United States
We are always working on making sure that with every update WeWash runs even smoother on your smartphone. The new version of the app comes with performance and stability improvements. Which means that you can keep on washing and drying your laundry via our app, while we make sure that it’s fun! Do you have a question or feedback? Contact us at [email protected] or via the help center directly within the app.
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