Stay connected to your furry friends and give yourself some peace of mind with the SyncUP PETS app. Whether it’s tracking down your pet after they’ve decided to go on a solo adventure, or simply keeping an eye on their activity—T-Mobile has you covered. This app allows you to do the following: • Create virtual boundaries that provide alerts when your pet enters or leaves an area. • View your pet’s location on a virtual map and receive turn by turn directions straight to them. • Monitor your pet’s activity and set daily goals to keep them active. • Stay organized with the health journal
where do I buy the device?
I have been searching all over the Internet, and with the exception of eBay, I cannot find any other place to buy the device officially? It is not on the T-Mobile website for purchase nor anywhere else, so is this discontinued and if so, they should update the customers and officially announce a statement.
United StatesWhat a P.O.S. Wish I Could Give It Zero Stars!!
Wish I could give it Zero Stars!! No wonder T-Mobile stopped selling these, they are absolute crap, loose connection, charge doesn’t last, and I’ve had two units that refuse to pair/ with the app.
United StatesGreat app for keeping track of pet
This app makes me feel safe in knowing where my pet is at all times
United StatesGlitches and bad battery
First device didn’t sync. After 3 days with tech support they said they sent me a new one. They didn’t. Another day of tech support and they finally mailed it. It synced. Then the battery life was 12 hours. That’s insane. It works, for 12 hours, then is dead an I lost my pet. A few weeks later, it won’t update or connect to wifi. Total waste of time.
United StatesLove the app
This app is amazing and very productive.
United StatesDont waste your money
app hasn’t updated my pets location at all. Like literally has never been accurate. Dont trust them with your pets safety
United StatesHas potential, needs improvement
A few things - when connected to WiFi it checks in frequently and I have no issues. However, when it’s not connected to WiFi, I’ve had the device go over 20 minutes before it checked in (and it’s not a coverage issue because the dog is in the same spot when it does check on.) Please, please, DEVELOPERS listen to some key things that will knock this out of the park (and I’ve tried 5 other trackers so I have a lot of competitor experience): 1. Add an option in the app to sync the device when it isn’t checking in. Having the button on the device is useless when in use because my dogs can’t press it :) I want to be able to force a refresh from my app to make it check in (even if it uses a little battery). 2. Allow to mark all notifications as read and/or delete them. It’s cumbersome to catch up to a bunch of notifications. 3. Allow the safe zone to be more customizable. Draw the borders, smaller circle etc. 4. Allow audible notifications for leaving the safe zone to be set and customized so I know when I hear that sound, there’s a problem. 5. Work on the safe zone notifications. I still have yet to get a notice when they leave the safe zone. I’m going to get a WiFi extender to see if it helps so I at least know but really if this works on cellular network it should just do it on its own. I think I’m going to keep them because they do report a pretty precise location when in tracking mode and the monthly cost is low enough. But I really really hope to see some of these improvements come along soon. Thank you!!
United States
General bug fixes and improvements.
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