The SyncUP KIDS Watch and SyncUP KIDS App are the perfect combination to help parents stay connected and close to their kids, even when apart. The SyncUP KIDS App allows Parents/Guardians to invite family to share their phone locations, send and receive SOS alerts, and connect SyncUP KIDS Watches to be aware of their location, add parent-approved contacts, and assign tasks. Stay Connected • Kids can call and text with an on-screen keyboard and send video/voice messages to unlimited guardian-approved contacts—no spam, no wrong numbers. Know where your kids are with real-time secure location tracking and virtual boundary alerts. • You can invite family and friends to share their phone or Kids Watch locations. Stay Safe • Have comfort knowing your child can alert their designated emergency contacts with the touch of the Help button or quickly reach 911. • Manage contacts, monitor calls, and message logs to ensure only trusted people are in touch with your child. Stay on Track • Keep kids on track with tasks, reminders, rewards, and fun features like alarm, timer, and stopwatch. • Enable School Mode to quiet notifications and limit access to certain features so your child can focus. Stay Entertained • The watch includes a 5MP camera to snap pictures and a step counter for parents to set goals and see steps. • Designed for kids with a water-resistant IP68 rating and a long-lasting battery for all-day use. • Choose a character or watch a theme and play games. For more assistance with T-Mobile SyncUP KIDS Watch, please visit: https://support.t-mobile.com/community/contact-us/, reach out via X (formerly Twitter)"to @tmobilehelp, dial 611 from any T-Mobile device, or 1-877-746-0909
App not working
Since the last update the app is not even opening
United StatesGreat concept, App Crashes
Ever so often, I’ll get an update from my little one’s watch and it won’t let me sign in to see anything. Just acts as if the password/username is not correct, which it is but it won’t even let me reset it. If the app worked long enough to let you log in and see notifications I’d rate it higher. Hopefully the crashing gets resolved, otherwise the watch is pointless
United StatesGlitches regularly
I am constantly logged out. The location takes forever to refresh. I have shared my location 5+times and it still shows “not sharing.” The icing on the cake is that now, every time I open the app, it says new version available. Click here to update. I cannot use the app at all. So I click update, and it takes me here to the AppStore where there is no app update. I click open app, and the cycle continues. I cannot see my child’s location, which is the whole point of this app. So annoying.
United StatesLogs me out and stalls
It was great up until the past few weeks when it started logging me out! I deleted and reinstalled the app and even called T-Mobile complaining but still nothing. FIX THIS PROBLEM IT IS ANNOYING!
United StatesWorst design… sooo many bugs!
I don’t understand why T-mobile doesn’t fix the MASSIVE issues with this app. First, I constantly have to log into this app. I tried setting up the Face ID but it won’t recognize my face and eventually it reverts back to a standard log in. Everytime I open the app a red box appears saying it’s having issues and to try again later. My kid’s location seems to always be available but everyone else in the family has a problem with theirs and no way to reset it so the location reboots. It makes me not trust the apps ability to notify me if someone takes my kid!! Way too many issues and T-Mobile won’t fix it!!
United StatesApp Log Out
I would give a 5 Star if App would not log me out every time. I have submitted Screenshots nothing has changed. Otherwise love I can track my daughter, text or call her during the day. Convenience, affordable and very useful as a parent.
United StatesTerrible
The app logs me out every day and then I have to reset my password. Always gives me an error message that says something went wrong and to try back later. I get notifications but cannot log in ever. Over all does not work and don’t know what I’m paying for if it’s not reliable to let me know where my kid is.
United States
In this update you’ll find app performance improvements and bug fixes.
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Lifestyle Apps
Similar Apps