United StatesWorks with PumpSpy WiFi devices (Smart Outlet and NEW WiFi Backup System) PumpSpy Technology turns any ordinary sump pump into a remotely monitored smart sump pump system. Never worry again if your home is protected from flooding! This app enables you to interact with PumpSpy Wi-Fi devices (Smart Outlet and WiFi Backup System) installed in your home. The PumpSpy app alerts you in the event of your sump pump malfunctioning, high water alert, power loss and other important events. You can act to prevent water damage before flooding can occur. View real-time current conditions, pump activity and alert status.
Great Support!
I was having issues with getting my main pump to record in the app, support was responsive and professional. They got me working without issue. The app is a great way to keep track of water being pumped and peace of mind on my investment. Recommed the app and products they sell.
United StatesChange App to Pump Swappers
I changed my app to Pump Swappers and have been able to get data from my Pump Spy WiFi unit. This app was awful and last provided data from 4/2023. Pump Swappers updated my data and is now giving me what I need.
United StatesWorth every penny
Major storm right now and I have peace of mind seeing the pump is working. Love being able to see the frequency. Best part is if the spy loses connection their system alerts you. Love it!!
United StatesFrom Bad To Worst
2023 update - still abysmal. service is mostly down when it rains. save your $$$. 2022 - The device is good but this app is awful. Hasn’t been updated in years. Now they updated it but it’s super buggy and they took out the cycle history so basically it’s entirely useless.
United StatesGreat product idea, but terrible software makes it useless
I suggest looking through the reviews here before you decide to rely on this product to monitor such a critical issue. Their app is beyond terrible, basic functions like seeing the cycle history just blatantly don’t work. Such a good product idea but poor implementation makes it nearly useless. Update (Dec-13-2023): While I appreciate the developer response here, I’m afraid there is no such thing as “getting back on track” with this app. For example, when I click “cycle history”, I expect to see a list. Instead, the app consistently gets stuck in a never ending “loading data” cycle. My WiFi connection is excellent, the pump outlet is on (and shows up as “normal” in the app), but it’s impossible to get any insight into what’s going on which is supposed to be the primary function of the product. The only thing that’s been reliable and consistent about this product is the fact that the app doesn’t work and received no meaningful updates over the past year.
United StatesGreat customer service
My outlet had an issue. Contacted customer support and they sent me a new unit. Rep. Eric Pryor was my point of contact and was great. Would recommend to anyone.
United StatesTerrible
Have to uninstall and reinstall on each use to get data.
United States
Version 1.2.8 - Addressed an issue that could cause the app to lose its state between sessions. Version 1.2.7 - Bug fixes Version 1.2.6 - Improved provisioning instructions Version 1.2.5 - Added support for Smart Outlet 2.0 and Smart RH&T devices - Improved WiFi connectivity process - Updated user interface to be more modern and intuitive - New relative humidity and temperature graphs on supported devices - Improved performance on Cycle History page - Other bug fixes and performance improvements
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