SAFETY SERVICES RIGHT ON YOUR PHONE Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar Guardian® app. No matter where you are, we're with you and your family – in any vehicle, on your motorcycle, even through your home’s smart speaker. Eligible OnStar Members receive the OnStar Guardian app as part of their plan. A standalone plan is only $15 a month. Plus, you can share the app with up to 7 friends or family members at no additional cost. FAMILY SAFETY THAT GOES WHERE YOU GO Mobile Crash Response • Crash detection that can send for help automatically • Smartphone sensors can detect a car accident and alert an OnStar Advisor • Help in a crash in any vehicle — or on your motorcycle Roadside Assistance • Don't get stranded. Get help on the road, jump a dead battery, get assistance with a flat tire — you can even get fuel delivered or request a tow • Roadside Assistance for any vehicle or motorcycle Location Status • Togetherness when you're apart. The family locator that lets you share and save real-time locations, view a live map, even send departure and arrival notifications Emergency Services • Help when it's needed. The red Emergency button provides priority access to an OnStar Emergency Advisor 24/7 • Get specially trained assistance with medical issues, severe weather and more — all while our Advisors send First Responders to your exact location The OnStar Guardian skill for Amazon Alexa • Get Emergency Services from an OnStar Advisor — right in your home • Ask for help right from your compatible Amazon Alexa-enabled device • Link OnStar Guardian with your Amazon account to enable the skill LIMITATIONS Price subject to taxes and fees. See onstar.com/plans/guardian-app for details and limitations. U.S. and Canada only. Available on select Apple devices. OnStar Guardian service plan, cell reception, GPS signal and device data connection required. May not transmit all crash data. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827). Location Status services designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply. Roadside services provided by third-party providers. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only. Limitations and restrictions apply. Towing services can be used four times per year then additional charges apply. Additional charges apply to tire changes when a spare tire is not provided. Up to seven additional individuals can be added to the “My Family” section within the app. Select service plan required. OnStar Guardian skill and associated OnStar services requires successful account linking with Amazon Alexa, completion of a safety profile including an accurate and up-to-date physical address of the Alexa- enabled device. Physical Address must be confirmed and updated in the OnStar Guardian app. Device data connection is required. OnStar links to emergency services. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Terms apply.
Unhappy with lack of consistency of App features
Oftentimes one of our family members on this app plan, location is unable to be tracked. Everyone but one. It just says ‘retry’ and when ‘retry’ is clicked, nothing changes and no location is shown.
PIECE OF JUNK
Location never updates for family no matter how great the WiFi and internet are.
Service is ok but marketing practice is not cool
Fyi nobody responds from the social email address from the developers response either i received a Black Friday email deal for a $50 dollar gift card if I signed up. I never received the email to claim the card…. I must have called them 5 times to see where it was and each time they told me somebody would call me back….. i ended up canceling the service for this reason
Love this app
Really give me peace of mind knowing where my children are and that they can get assistance pretty quickly!👍🏾
Decent but needs more features like life360
It works and lets me know when my child has gone/arrived but I’m used to Life360 and love that their app can tell me all the driving info like speed of the car, phone usage, hard stops. Came in handy when I could see how the car she was in was driving unsafe and tell her to stop. Also helped when she got a ticket and we can see the street info and her history. Or when she’s driving through states to come home from college we can see location better. Gotta have these features with a teen or college driver away from home imo
Crooks selling your info to Lexisnexis
Optout of any gm onstar tracking info asap!! Also go to Lexisnexis and also opt out with them! They are selling our driving information!!
Service is ok but marketing practice is not cool
I recieved a Black Friday email deal for a $50 dollar gift card if I signed up. I never received the email to claim the card…. I must have called them 5 times to see where it was and each time they told me somebody would call me back….. i ended up canceling the service for this reason
- Bug Fixes
Subscribe our newsletter and get useful information every week.