The My Citizen app makes Citizen watch ownership easy. Identify your watch in 1 of 3 ways – then activate your warranty, and access your watch information, setting instructions, and proof of purchase. All in just a few quick taps. Currently, identification of models manufactured prior to 2005, as well as models manufactured outside of the U.S., may be limited within the My Citizen App. We are gradually working to add more models to the database for your convenience. 3 WAYS TO IDENTIFY YOUR WATCH The first thing you will need to do after downloading the app is to identify your watch in one of three ways: Tag scan – using the tag that came attached to your watch Watch scan – using your mobile device’s camera to scan your watch face + case back Manual entry – if you know your model number, or caliber + case number SETTING INSTRUCTIONS Once you’ve identified your watch, you’ll never worry about misplacing your paper manual again. The My Citizen App gives you access to your setting instructions and specifications, whenever you need it. WARRANTY INFORMATION Activate your warranty directly with the app for added protection and peace of mind. You will also receive an additional year of warranty coverage for free (U.S. residents only). Store your proof of purchase within the app for easy reference. SUPPORT You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.
New update bombed my account
New update bombed my account. Forced me to register again. Got to the personal information part decided it's not worth it. Sorry Citizens, I like your watches but the app.....not so much.
Awful app
Worst app I’ve ever used. Can’t even search for my watch
CosmicABL
This app is junk, I lost all my previous registered watches, my account is completely gone. I have made several attempts to create another account but the damned app will not send me an email with the code! REALY CITIZEN! Pull your head out and get this app working correctly. I collect your watches this is shame full!!
Can’t even open the dam app
Makes you enter your email before you can even open it. Entered my work email and my home email twice to get a verification code but never got one. All I want is the f’ing directions for my watch because it’s stopped running. What a pain in the neck!!
Can not rads my watch
Used to use this app to get instructional video on setting the watch that will not let me add my watch and cannot find the video. The app is totally useless at this point.
Miserable piece of garbage app
It can’t find my watch despite a bunch of tries. It would be more helpful to simply let you choose from a model to get to the documentation rather than suffer through the effort. I thought this would be an easier way to get to the information. Instead, it’s an exercise in futility.
Deleted all my Registered Watches
I had over 10 watches registered on the old App. Now that the App updated, it deleted all the watches I previously had registered and my profile account! Now this new app “Can’t Find” my watches information to register. And any setting instructions or watch information won’t load! This update is GARBAGE!
– Home screen improvements – Other bug fixes and improvements
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