United StatesWith IKEA Home smart app and DIRIGERA hub, it's easy to create smarter everyday moments with lighting, speakers, blinds and air quality products. Picture yourself waking up as your smart lights gently rise. Your favorite songs play on the speakers and you still haven't gotten out of bed. How lovely, right? Smart products like lighting, speakers, blinds and air purifiers can make a lovely addition to your everyday life. When you improve the IQ of your home, life itself runs a bit smoother. The magic happens when you combine two or more smart products from IKEA, tell them what to do in the app and save it as a 'Scene'. A great scene is one you will use often. Think about waking up and going to bed, cooking and eating, date night and family time, or leaving and coming home. All everyday moments when we can support you with the best lighting, sound that suits your mood, and cleaner air. When it comes to control, we think of everyone, from young to old and even visitors. So while the app gives you total control to customize your smart home, our range of remotes make it easy for everyone to live with and use a smart home. In control • You can control products individually or in groups. You can turn whole rooms on and off or the whole home, all at once. • Dim and change light colours, adjust blinds, speaker volume, and much more. • Set the scenes you need and trigger them with schedules, a shortcut button or use the app. Easy to use • The home screen gives a fast overview of your whole home. Quickly control products, access rooms, or start/stop scenes. This is also where you add new products, rooms, and scenes. Organized and personal • Organizing your smart products in rooms gives fast access to the products you want to control. • Personalize the app with your choice of icons, names and colours for rooms and products • Create personal scenes, for example your own combination of cosy lighting and your favorite music. Integrations • Connect to Apple Home, Amazon Alexa or Google Home to use a voice assistant.
Great when it works
Starting maybe in the last month, I’ve had to close and reopen the app multiple times to get it to connect to the hub. After the last update I was no longer able to use the app no matter how many times I closed it. I unplugged and re-plugged the Dirigera hub and while my husband’s worked, mine still didn’t. I deleted and reinstalled the app and now it says “hub not found” when I try to connect even though it was working for my husband. Only one way to connect and it wasn’t working for me. We did a full reset today and now neither of us can connect to the hub. Really really frustrating! I think the last update may have broken something? Not sure where else to provide feedback on it. IKEA, please fix!
United StatesAdequate control
I’ve got the hub and several lights as well as the smart plug. The app usually controls the lights reliably. The intent for the smart plug is to automate the led grow bulbs for my indoor plants with the surise and sunset, however this feature does not function in any form. The smart plug has to be manually switched on via the app any time I wish to light my plants. Overall, this product is no better or worse than others like it.
United StatesA small suggestion
It would be helpful if there was a “vacation” setting for some or all devices. When I go out of town I would like to have my blinds not open, now I must unplug the hub to do that.
United StatesGreat system, terrible setup and worst customer support, EVER!
I am now on my THIRD Dirigera and so far I haven’t had a single successful setup, not even on my Android. The issues are always the same: if it finds the hub, it won’t download the update, if it starts downloading the update it goes up to 20% and then asks me to factory reset it; but most times it just doesn’t find the hub. I have tried changing network configurations, I have reset the network, I have factory reset it hundreds of times… if you can imagine a potential troubleshoot, I’ve done it! I called their support and the only solution they offer me is to exchange the item. Clearly it’s not the item, but a compatibility issue…. Can someone help? —— UPDATE AFTER DEVELOPER RESPONSE: I have since then deleted the app on both phones, reset the hub, and started from scratch; same result. I have tried connecting directly to the ISP router and also the switch, same result. For context; my entire home is set up with smart devices, everything is working perfectly. I have gone through the trouble of unplugging all the other smart devices to see if it was interference and still nothing changed. I have called support and it’s as if I am speaking a language from another planet, one of them didn’t even know that IKEA had a smart home hub, let alone what the point of it was, she gave me instructions on how to assemble a kitchen cabinet. Major opportunity for improvement here from such a great company. The guy on the support chat kept asking me if I wanted to buy a new one after I explained to him the issue in vivid detail, even added pictures, he couldn’t understand me! I am beyond frustrated. FINAL UPDATE: SUCCESS! It only took me four days, four different Dirigera purchases, almost 10 calls/chats with IKEA’s useless customer support, a bunch of online research, and one call to Eero support to figure this one out! Every time I tried setting up Dirigera in my network I had the same three results: A) no hub found B) hub found but unable to download the update C) hub found but immediately pushed to do a factory reset After reading in one of the topics here about vlan/IP issues and how that correlates I decided to take a dive into the world of Eero, seeing as it does everything on its own, always leaving some room for errors in a network (mine) polluted with smart devices and more. My setup is ISP modem —> Eero router —> TP-Link switch —> devices I could see on the very self-explanatory eero app that in fact Dirigera was present in the network connected by Ethernet and also that the IP addresses did not match. I had already tried every imaginable troubleshooting option, except what I did next which was taking it all the way down to basics. I ran tests connecting it directly to the ISP modem, and that failed, then I power cycled all devices, having them all be completely plugged off for ten minutes. Additionally, I disconnected the switch from the eero. After ten minutes I turned on the Modem first, then the eero, and then once they were both up and running I plugged the network cable from the eero to the Dirigera and then plugged the Dirigera to the outlet… …And then there was light! The hub was instantly recognized and fully updated and set up within sixty seconds. I finished setting it up with all the new ikea devices I bought (best smart blinds for the best price out there, by far! Oh and the shortcut buttons… so many!) and once that was all done I switched the cables back and voilá, everything working to perfection. I will go as far as saying that this ecosystem is the best, most practical and most customizable out there right now. Big thumbs up, especially if you have a Sonos sound system. I hope this helps someone out there! PS: if you try to add the same devices to Zigbee, they will be disconnected from your previous setup. LASTLY: Biggest takeaway here is that IKEA really needs to invest in better trained and better prepared customer service agents. I understand how corporations try to save money wherever they can, but when you are Ikea and you’re trying to be innovative and nimble, this is not the area where you cut corners. I would be embarrassed, perhaps even mortified, if I learned that my customer service agents aren’t able to help my customers set up my own products, that I so heavily advertise and sell. As a customer, I should not have to explain to the person on the phone what Dirigera is and what it is supposed to do. Every. Time.
United StatesUseless and buggy
I am now on my THIRD Dirigera and so far I haven’t had a single successful setup, not even on my Android. The issues are always the same: if it finds the hub, it won’t download the update, if it starts downloading the update it goes up to 20% and then asks me to factory reset it; but most times it just doesn’t find the hub. I have tried changing network configurations, I have reset the network, I have factory reset it hundreds of times… if you can imagine a potential troubleshoot, I’ve done it! I called their support and the only solution they offer me is to exchange the item. Clearly it’s not the item, but a compatibility issue…. Can someone help?
United StatesHappy 😊
Amazing user experience!
United StatesEmail verification not working
“Verify a host email” is giving errors for the last month. No way to manage system remotely.
United States
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