From submitting claims to checking coverage, adding pets to updating billing information, managing your Embrace Pet Insurance policy has never been easier. Through the Embrace Pet Insurance app, your MyEmbrace customer account is available right at your fingertips: • Check coverage & remaining limits • Submit & view claims • Add pets & change coverage • Download policy documents • Update account & billing information • Contact us via email or phone Check coverage & remaining limits: Never forget your deductible or wonder how much of your annual limit you have remaining. This information is available round-the-clock. Submit & view claims: Submit claims on-the-go simply by snapping a picture of your claim form and invoice. Have a saved picture or PDF? No problem, you can upload from saved documents too. Once your claims have been submitted, watch their progress as our team processes them. Add pets & change coverage: You have a busy schedule, we totally get it! Add a pet or adjust coverage to better fit your budget when it’s convenient for you. We’ll send you an email confirmation any time you make updates in the app. Download policy documents: Don’t worry about printing a claim form in your dash to the vet’s office, download it straight from the app and send it to your vet to complete. Update account & billing information: Whether you’ve moved or received a new debit or credit card, you can update it here anytime. Contact us via email or phone: Questions about specific claims can be sent directly to our claims team in seconds right from the claim-in-question itself. Reach out to our customer care team by email or phone. Not a policyholder? Get a free quote at www.EmbracePetInsurance.com in minutes.
Embrace claim app was easy to use
Your phone application for submitting a claim was easy to use.
App is extremely temperamental
Every time I try to submit a claim it crashes (and yes I have the most up-to-date iPhone OS and app version) and most recently won’t let me log in at all.
LAGS!
takes for freaking ever to load one page to submit a claim. it freezes when it’s searching a provider. took me almost 20 minutes to submit a single claim.
My review
So far I’m happy with Embrace pet insurance. The people are patient and kind and the coverage is good.
Great insurance but horrible app
Embrace as a company is amazing. But their app is horrible. For the last 3 years it constantly crashes. Gets stuck in loading to next section when selecting anything on it
Scam
Just like all insurance it’s a scam. But they prey on our animals. They consider a bacterial infection a “pre-existing” condition as if that makes sense. Dropped them so quick. Customer service is also no help and just read of scripts. There are actual pet insurance companies you can invest your money in that have your back. This is not one of them. I hope USAA drops them asap
Don’t be fooled!
This company doesn’t care about your pets. They care about money. Period. Look forward to insane premiums after your first year. Don’t let them hook you!!
In this update, we’re introducing some internal enhancements to help us continue to deliver the best experience possible.
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