United StatesApplaud your every move. Get ready for rewards. A brand-new and improved Virgin Active members only app that will open doors, reward you and allow you to get the most out of your membership. • Digital access – scan app to enter and exit the gym • Explore classes and make bookings 8 days in advance • Get rewarded for every move you make with Virgin Active Rewards • 700+ workout videos for you to do any where, any time • Earn cashback into your App Wallet to use for discounts on membership fees • Find experts to guide you on your wellness journey: Personal Trainers, Swim Coaches, Biokineticists, Physiotherapists, Sports Massage Therapists and Dieticians • Check club opening times, how busy the club is and get in touch • Manage your membership
Cannot reset my password as the app dies not reapond
I deleted the app and reinstalled it now i cannot reset my password as the app does not respons
United StatesWorst app ever
Get an app designer that knows how to code properly. This app is rubbish. Slow, unresponsive and inaccurate. It does not reflect the correct rewards, timetables hardly load and is a waste of time and money
United StatesUseless
Writing my first ever app review because I’ve never used a worse one before. I do not receive any rewards despite going to the gym regularly and calling the help centre twice (my email went unanswered). My husband doesn’t have this problem, though, and no one seems able to explain why. I also don’t understand why the app has to be uninstalled and reinstalled, instead of pushing out updates. Bottom line: don’t roll out apps that don’t actually work and make promises to customers that you can’t keep. You’re wasting everyone’s time.
United StatesThis app does NOT work
This app is useless. Went to gym 3 times this week and the app only recorded 1. So no reward again for me this week. When I queried at the reception I was told I could use my card or the app and it really makes no difference because it still doesn’t record my entrance and exit. The lady said I’m not to worry they come back to me, but by the time they do the reward has expired. My history shows my expired rewards! The lady then said she would log a call. FIX IT!!!!!
United StatesRewards Don’t Actually Work
Been to the gym almost every day since I joined. Check in and then check out when I leave. A single time the app registered my attendance for rewards, otherwise never. Please don’t push technology and a rewards program on your members if it doesn’t work, just makes people frustrated and angry at your brand!
United StatesWhat is the point
Rewards are not uploaded. Gym visits not logged. Now I can’t access other club timetables to book weekend classes. POOR
United StatesThe worst app
The worst app ever.
United States
• Quick log in with offline QR code • Fixes for members having difficulties accessing their rewards • Smoother class booking experience • Settle outstanding payments at log in • Check out our new rewards partner Sneaker Shack
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