United StatesThis app connects a WIFI enabled AquaTru water purifier to your WIFI. The app is required to activate the AquaTru water quality sensors to display real time water quality. The AquaTru app displays the water quality in your tap water and the purified water by measuring total dissolved solids (TDS). The app dashboard displays your water consumption by days, weeks, month and years. It tracks and displays the money saved from using the Aquatru water purifier vs. the cost of buying bottled water. You can also display how you are saving the environment from plastic bottle waste. The dashboard also displays remaining filter life with in-app reorder capabilities. The app also connects to a searchable database of water contaminants and related health effects by zip code. To be able to connect to Aquatru you need a WIFI enable Aquatru Model AD2020
App will not reset filter
The app will not reset the filter so what's the point on getting the wifi version.
United StatesNever updates via WiFi when you change a filter.
The app gives you the opportunity to reset the filter status when a filter is changed instead of pushing the machine’s reset button. The only issue is that it never works and when you call the support people they say they’re working on it. This has been going on for at least 6 months and is inexcusable. Really, what are the benefits of the WiFi version if you can’t even reset the filter status without pressing the machine’s reset button?
United StatesThis constantly fails
It’s unstable. Never works. Now asking for location. Lost my wifi and cannot connect because the device never appears on the wifi list (even after pressing reset for 15 seconds). Non reliable at all. What a scam
United StatesDon’t waste your money on the wifi version
WiFi doesn’t work 95% of the time. Waste of money. Deceiving to sell a wifi product for more money when it doesn’t work.
United StatesPermissions
Why does the app need location permissions?
United StatesOk
My aquatru wouldn’t connect for the first three months of using it. Contacted customer support and they were of no help. The app itself if okay but it doesn’t give accurate day to day data and it’s just not quite worth the extra $50 to have the device connected to the wifi. Wish the app was actually accurate day to day and would stay connected to the internet.
United StatesApp is shameful at best
While the filter works well, this app has stopped working for over a month, when you contact customer service, they can’t help you and they create a case with no guarantee that anyone will get back to you. “It could take several weeks if they respond” what a joke! I would have never forked out the extra money if I knew it would be such a terrible experience. You can tell when a company doesn’t care about its customers, at least admit your mistakes rather than recite hallow talking points. Now all I can do is tell everyone I know how terrible this product is and write bad reviews.
United States
- Bug fixes and app enhancement
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