United StatesTRI-AD Benefits on the Go provides a single access point for participants to manage their consumer-driven health care and other tax-favored benefit accounts. TRI-AD Benefits on the Go provides the following functionality: • Accounts: View your benefit accounts and transaction details • Cards: View card details, access PIN, mark your card as lost or stolen • Claims: Submit a claim, add receipt images, and view pending claims • Profile: View and update personal demographic information for yourself and your dependents • Alerts: Access important messages from your administrator • Settings: Update login preferences
You can’t paste into fields easily
I use a password manager for secure passwords and financial information. If I paste a password or bank info, the app doesn’t pick it up. I have to delete and enter the final character.
United StatesSketchy, Broken and Sexism
The design of the app and customer service do no justice and only thing they did pretty well is creating roadblock for feminine health. Tried to submit a FSA claim for the tampons bought in groceries. It’s required to choose a category for the tampons while there are NO single option could fit in (Tell me how tampons could fit in: general vision, dental, eye contact, vision), and the claim got declined of course. Maybe to this company female healthcare doesn’t deserve be an option. Oh, good luck with your 3-hr waiting time for the customer service call
United StatesTerrible Workflows
this is about the worst app I have used from the healthcare industry. It feels antiquated. It is buggy, and I had to attempt to get it finished at least five times
United StatesApp does not allow using login credentials from password manager
Using a poplar password manager, the app does not recognize the entered credentials. The login button remains unavailable (grayed out). Trying to enter it manually I get the login button but an error message. This isn’t the case with the website. The website login works.
United StatesToo many errors
I have submitted claims for my healthcare savings, but then it is denied because it shows ineligibility since the system is trying to take funds from my dependent care account. I’ve had to call several times about this issue to get it fixed but it still has not. I’ve also been denied claims because it shows ineligible funds - the system was trying to take it out from the previous plan year which obviously has no funds. This is the first year that I’ve had issues with this app. It’s very frustrating having to call membership services to get all of these issues resolved especially when the wait on the phone is so long!
United StatesHorrible experience
Geez this is awful. So unfriendly, my husband is the cardholder / insured and it worked for him. As his spouse this does not work for me and it is awful.
United StatesCan’t upload receipts
What a terrible app! I set up my account just to upload receipts. When I hit “Add Receipt”, the app takes me to my files, I choose a receipt and nothing happens. No message, nada. And the account I set up is not recognized on the website so that route is out. Guess I gotta fax the stupid receipts. If I could give 0 stars I would. Oh yeah, when the focus is not on the app you are forced to login.
United States
• Ability to mark a transaction as Ineligible. • Ability to dismiss opportunities. • Registration sessions now seamlessly persist through network disruptions, ensuring uninterrupted registration process. • Various usability Improvements and bug fixes.
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