United StatesIntroducing a faster, easier way to pay for all your City bills in a single, secure app that allows you to decide when and how much to pay. Get this official City of Grand Rapids app, and pay with a tap - for free. GR PayIt is offered as a convenience to City residents, with no added fees*. Currently, the app supports payments for the following services: Water, Waste Services, Property Tax, and Parking Tickets. Features: - Secure payment processing - New bill notifications and bill payment reminders - Ability to opt-in to Autopay for Water payments - Ability to opt-in to Autoreload for Waste Services balance top-ups - Access to account balances and history for all your City services, from a single app - Payment receipts stored in the app’s “Wallet” for quick and easy access - Coming soon: More city services *At this time, Property Tax payments made through the app include a processing fee. However, all other services include no added fee.
New update is awful
Water and trash accounts AND balances should be right in the homepage. I have to click through three different pages just to find my trash account balance and then another 4th page just to pay the balance. Needlessly complicated. Balances that I only pay once a month or so should be easier to see at a glance. I will say the new update does look nicer but it’s much less user friendly and should be much more simple since it’s just to pay city utilities.
United StatesNo trash balance info
Not sure what the update was except to forget my trash service info each time I log in. Also there is no balance info and no way to reload money for trash services that isn’t automatic. Dark patterns. Bad user experience.
United StatesNot working
I was surprised by an update that doesn’t even work, can’t load my accounts can’t see anything.
United Statescrappyapp
This needs to be checked for accessibility. Field names are almost totally illegible when using an iphone. Gave up, tried it on ipad. Not better. Neither saves the password under the name of grpayit - really? that's just lazy coding.
United StatesPayments
When I try to make a payment it wants my phone number. Once I put my phone number in and enter it gives me a blank screen and does not allow me to pay my city bills. Tried calling on it and get no help on fixing the problem. Just told to use the website which will charge a percentage for paying by email.
United StatesGreat idea, bad execution
I appreciate the ease that this app provides in paying utilities, but I tend to have issues with the “bots” they have set up. Not sure what their purpose is, maybe to make people think they’re interacting with a human? Id prefer an option of buttons and text. I don’t need to chit chat with a robot. It’d be easier and faster and there would be no need for the chat screen, which has bugs when used on my iPhone.
United StatesHalf-baked app.
No access to a paperless bill option. No ability to update email address within the app. Difficult to determine if balance is positive or negative.
United States
Updates for iOS 17 Bug fixes
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