Financial Center Wallet helps protect your debit and credit cards by sending transaction alerts and giving you the ability to define when, where and how your cards are used. Simply download the app to your smartphone, then customize your alert preferences and usage settings to monitor and manage your cards. Alerts Ensure Safe, Secure Card Usage Alerts for PIN and Signature transactions can be set up to keep you informed of your debit and credit card usage and help you quickly detect unauthorized or fraudulent activity. The app can send an alert when a card is used or when a transaction has been attempted but is declined – and additional customizable alert options are available. Alerts are immediately after a transaction has taken place. Location Based Alerts and Controls The My location control can restrict transactions to merchants located within a certain range of your locations using your phone’s GPS, transactions requested outside the specific range can be declined. The My Region control uses city, state country or zip code on an expandable interactive map, transactions requested by the merchants outside of a specific region can be declined Usage Alerts and Controls Spending limits can be established to allow transactions up to a certain dollar value and decline transactions when amounts exceed your defined thresholds. Transaction can be monitored and managed for specific merchant categories such as gas stations, department stores, restaurants, entertainment, travel and groceries. And you transaction can also be monitored for specific transaction types in store purchases, e-commerce transactions, mail/phone orders and ATM transactions Card on/off Setting When the card is “on” transactions are allowed in accordance with your usage settings. When the card is “off” no purchase or withdrawals are approved until the card is subsequently turned back to “on”. This control can be used to disable a lost or stolen card.
When it works
The concept was great, but that’s about it. I shouldn’t need a separate app from the regular financial center app to see the details in this app. In fact 3 years ago the functions of this app were indeed in the main app. This app takes forever to load. Doesn’t give you as much detail and then randomly stops sending alerts. On top of that, the IT department behind this app has the motivation of a fish trying to learn to read when it comes to fixing issues. When you call to ask a question you are put on hold and then directed to an account specialist that has no clue what’s going on with the tech side. So a ticket has to be made to get in touch with technical support. But it’s not you that gets to talk to them it’s the account specialist that was not informed from the beginning. So you play back and forth on a question that should have taken 15 minutes to answer. Unfortunately it takes much longer. I was told it takes 24hours to get a response but really you are better off driving to the bank in person and dealing with it there than play the waiting game. I enjoy my bank but they are horrible are creating a enjoyable online mobile banking experience.
👎🏼
I can never get this app to work. I don’t understand why they would have two separate apps to manage cards/accounts coming from a single banking institution.
It’s Fine
The app works but I don’t really care that I have to log into the Financial Center app first just to open this app, not to mention that you’ll still get the same error message unless you close out of both apps in order to correctly do the process of loging in.
This update will provide minor enhancements to both the user interface and user experience as well as increased security enhancements.
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