United StatesFidelity Token is an innovative mobile app for second factor authentication that enables Fidelity Online Banking users secure all transactions using their iOS devices. This eliminates the need to carry a hardware token. VERIFY TRANSACTIONS Guard yourself when transacting online by confirming your transactions such as: fund transfer, bills payment, airtime recharge etc. right on your mobile application. Confirm the details and enter your secure, One Time Passcode (OTP) to complete the transaction. ACTIVATING YOUR SOFT TOKEN To activate the Fidelity Token, simply login to the Fidelity Token app with your Fidelity Online Banking credentials. Once logged in, the app will authenticate your mobile phone and also request that you provide answer to any of your secret questions. EASE OF USE, SPEED OF TRANSACTION Fidelity Token has been uniquely designed as an easy solution for your transactions. All you need is to input your PIN and the one time password is available instantly to complete your transactions. If you are using the Fidelity Online Banking app, you can easily copy the eight digit token response and paste as required. INFORMATION AND CUSTOMER SERVICE When activating your token for the first time, you will be charged N1,500 + 5% VAT. However this is a one-time charge for your token in line with the Central Bank of Nigeria’s directive. Subsequent reinstallation or reactivation will be free of charge. For more information, please call True Serve on +234 1 448 5252 or email [email protected]. Copyright © Fidelity Bank Plc. 2016. All rights reserved. Fidelity Token is a trademark of Fidelity Bank Plc.
Why I can’t login or register the token
I downloaded the token app for over 3 days now and everyday I’ve been trying to login or register but until now still all I get is try again
United StatesStupid app and stupid bank
Very exhausting set of people
United StatesToken
I have been filing my details on this app for almost 24hrs , The ussd platform is not working, to add to it I can’t get a token number for my online transactions. I see why de call this bank old people’s bank, so slow! If you can’t meet the needs of your customers pls close the app or bank 🤨🤨😡😡 nonsense!!!
United StatesDon’t download
One of the most useless banking app I have come across very useless to the extend of asking you secret questions even if you provide the right answers it will still say wrong input and you will be restricted from login in your mobile app
United StatesDisappointed
I love you your bank but you people need to improve about this token app I nearly cried yesterday trying to log in to that stupid app, the app was saying that my username or password is incorrect while it’s the same password and username that I used to log in the mail app is the password that I used on the token and they locked up my account now I’m calling them but no one picks even when they pick they claim not to listen to what I was saying I had to sent my younger brother to the bank and they asked me to call some numbers I did but no good feedback still. I’m crossing this account once I step my foot to Nigeria again 😔
United StatesSecurity Question
I tried to login my token and a message pops up about security questions challenges
United StatesDoes not send OTP
This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600*
United States
Bug Fixes Enhanced Performance
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