United StatesBenefitWallet® brings you the latest generation of our interactive mobile application for iPhone devices. The BenefitWallet mobile app helps you: • Easily login using Touch ID or Face ID • Open an HSA account and register as a First Time User • Receive security code via text message • View account balances and transaction history • Make a payment or add a new claim • Pay a provider • Reimburse yourself • Invest a portion of your HSA balance in mutual funds • Accept dependent care provider signature to support day care claims • Upload photo images of claims documentation • Review claim and payment history • Submit recurring claims and contributions • Change and reset your password • Tap to call the BenefitWallet Service Center • Access our Resource Center for helpful educational materials • Access the Debit Cards and can do Lost/Stolen, Lock/Unlock and Reorder.
Inconvenience
It’s hard to reimburse yourself. The call takes forever. You need their “permission “ to spend your own money.
United StatesApp doesn’t work
Options in the app don’t work, plus you make it impossible to speak with someone and don’t respond to emails. I’ve been trying to get a copy of my 1099SA for over a month.
United StatesHorrible
App is ok. Don’t bother calling for customer service. They take forever and they speak broken English. Im not being mean but when i need service i need it. Nit explaining over and over what my problem is because they don’t understand. Then i have to ask them to repeat the question because i can’t understand them. Extremely frustrating. Im all for people working but in the phone with customers when you don’t speak or understand English is not the job for you. I blame benefit wallet. Hire Americans pay a bit more and take care of your customers. These companies forget who’s paying for service.
United StatesHorrible password integrations
Please fix this apps integration with password applications it is horrible. You only have integration with APPLE AUTOFILL (which has been hacked) before. Please include copy/paste from other password applications.
United StatesDifficult
This app is endlessly frustrating. I usually cry when I try to get reimbursements. The app logs me out constantly. Nothing pre-fills easily. Attaching my proof is a nightmare. I think the app is going to give me a heart attack and when I try to reimbursement myself for the medical bills for said heart attack, then this app will kill me.
United StatesPhotos uploaded
It does not allow to crop images when taking photo directly to upload
United StatesDifficult to deal with
This company is incredibly difficult to deal with, making you jump through hoop after hoop to get reimbursed for covered expenses.
United States
Implemented updates to support the transition of MSA accounts to HealthEquity.
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