United StatesA whole new way of going to the movies is here! Download the NEW Cinema West mobile app. New features include, saved card credit card payments, purchase history, ability to purchase on the web and redeem in app, improved ticketing experience and best of all, pre-order your concessions for a faster checkin experience at the theatre. Plus a few other special features to make your moviegoing experience better then ever!
Horribly designed
Just frustrating to use. Inelegant design and impossible to do simple tasks like going back to the previous screen without basically starting all over. Much better off using a different app or purchasing tickets at theater.
United StatesNo different than their website
This app isn’t any more convenient than purchasing tickets through their website. On top of that, even though the app shows I made a purchase, it didn’t give me any points towards their reward program after buying 3 movie tickets. There also was no option to preorder concession items through the app like was stated in the App Store. After my experience today with this app, I’ve decided to go back to Regal Cinemas because their app actually gives me my reward points when I purchase tickets through it.
United StatesSeems like there is an ”up”grade??!
Whatever was done to this app is making it harder & more frustrating than it already was! Also, doesn’t keep track of my “loyalty” points… 😟😟😟
United StatesSlow to load
App is so slow to load pages. Try to find tickets for a movie and it kept spinning. Tried to use this app to avoid third party app fees. But fandango is so much faster and sleeker.
United StatesDon’t book with app
The price per person is more expensive then at the theater and then there is an additional service fee. Price at theater 28 vs app 37. Not worth it to me.
United StatesAwful excuse for an “app”
Started using fandango app but then thought “maybe I’ll try using Cinema West app directly”. Unfortunately I found no value in it. It’s awful, janky, unstable…a poorly implemented port to simply make their website show up as an “app”. Ironically, it’s poorly optimized for mobile. Pages crashed, after finally being able to select seats I got stuck in a loop after entering my CC number, couldn’t go back, then it crashed and lost my seats. Went back to Fandango, instantly selected my same seats, hit Apple Pay, done - in 30 seconds. Love your cinemas, Cinema West, but please put in a good college try to create a “real” app with real value and UX. 🫡
United StatesUpdate
Can you update the app so it shows us what credits we have on our rewards card because right now we can’t see what is on our rewards card but everything else about the app works just fine for me
United States
An updated UI to give you even faster access to the movie showtime information you want!
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