United StatesDeliver innovative, personalized Customer Support and Sales for your Business. Textline lets your whole team chat with customers using SMS, not Short Codes. Your customers won't need to install an app, they can text your business via your dedicated Textline phone number. Since 98% of text messages are opened, customers are 7x more likely to respond to your text compared to a phone call or email. Textline decreases response time and improves customer satisfaction. The Textline iOS app is a companion app to the Textline web service, intended to provide a set of on-the-go features to Textline users. * iPhone App syncs with textline.com for both Mobile and Desktop use * Multiple Phone Numbers for different Departments * Text Message as a Team with accounts for multiple Agents * Assignments: Assign Conversations to Team Members * Whispers: Include notes inline with Customer Conversations * Shortcuts: Store templates for frequently used business text replies * Address Book: Save searchable notes about your loyal customers * Notifications: Get alerts on your Desktop or Mobile device when New Messages arrive * Auto Responses: Send an automated greeting or a special message for offline hours * Availability: Toggle your status from Available to Away * Scheduled Messages: Compose a text message to be sent later * Facebook Messenger: Add your Facebook page as an additional Department * NPS: Send Net Promoter Score surveys via SMS * Integrations: Connect Textline to Zendesk, Slack, and Zapier
Does what we need, for the most part
There are a dew quirks though. 1. No notification badges unless I set them to persistent. 2. If I’m typing and get a call it erases it and I have to start over. 3. When starting a new message, you have to type the name, exit and go click the list of names for the names to actually show up.
United StatesApp is pointless
Don’t even receive messages
United StatesHorrible update December 2, 2021. App pretty much unusable.
Hey, Textline has worked pretty well for several years. I’ve been using it since the spring of 2019. Definitely a bit buggy and a little clunky but it has worked. I really appreciate a lot of the features and integrations it it has. Unfortunately, the recent update is horrible. I hate the interface. Very blocky and bright and in your face. Please revert to the old one. Also, and this is the worst part, on the mobile phone I am unable to edit contact information or save new contact information. We have multiple users on mobile devices. This is our main way of using Textline. Please correct this issue as soon as possible. For the price that is being paid to use this software, situations like this should not be happening. It’s one of the most expensive software’s on the market. Also, I would just as soon reached out to Support for help but was not able to easily find any information on that. All support buttons on the App Store send it to a generic homepage for Textline. I was unable to find any buttons on the homepage or website to reach out to support.
United StatesHorrible and overpriced service!
This company overcharges its customers and is the highest in the industry price-wise. And all while their service and customer support is horrible! Worst of all, they automatically add on costly service fees and require all sorts of personal information and tax ID numbers for a campaign registry. Total scam artists. Beware!
United StatesStill no update
We use this service on a daily basis. It functions for the most part, but a major frustration is that you still cannot increase the volume level of the notifications and there are no badges for iPhone users. They have this feature for Android, but cannot implement for iPhone. Feels like it needs to get up to speed with technology today.
United StatesNo notifications at all
This app notifications do not work AT ALL! We use this texting service heavily and with no notifications of incoming texts its very challenging, we will look for a better option very soon.
United Statesnotifications and badge problems
I too love the system as other reviewer said, but still no notifications or badges in IOS. As a result I miss critical texts sometimes. Developers when will you fix this? please respond
United States
Bug fixes
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