United StatesManage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!
App is practically useless
I know we shouldn’t complain too much as this is a free app and service, but if an app is going to be provided it is reasonable to expect it to have basic functionality. Aside from the fact that it is lacking some functions like deleting or merging tickets, any time you click on a notification regarding a ticket you get a 404 error. Even worse, after you spend time writing a response to a ticket and try to post it, it is almost guaranteed to say “An unknown error has occurred” and it will not post, even after several attempts or restarting the app. Exceptionally frustrating to use. Highly recommend at least exploring alternative options.
United StatesAbandoned
It feels like this app has been abandoned and not supported any longer. The notifications work but when clicked always result in a 404 error. If the app was being supported this would be fixed in a heartbeat. The app works but not very well. I guess being free you do get what your paying for. Looks like it’s been a year since an update. It shows. Don’t expect anything great from this app. Just meh, better than nothing but not great. Edit: Adjusted rating from 3 to 1 as nothing has been fixed since the initial rating. This app has clearly been abandoned.
United StatesWorst app on my phone
This is the most half baked app I’ve ever used. When I get a ticket notification, I tap the notification and it brings me to a 404 page. The search is awful (desktop version too). Closing tickets isn’t as streamlined as it could be. The app itself just isn’t great and there hasn’t been an update in over a year. Our department is now switching to a new ticket system after a year of hoping bugs would be fixed.
United StatesSo there is a major issue when adding more than 15 assignees
I have an issue on iOS that basically glitches anytime I try to assign a ticket to someone that is a diffeeent email address than the ones I have already done would be nice if this was resolved
United StatesUnable to update tickets.
Please fix the issue that gives something went wrong when trying to send a response in a ticket.
United StatesAbandoned
It feels like this app has been abandoned and not supported any longer. The notifications work but when clicked always result in a 404 error. If the app was being supported this would be fixed in a heartbeat. The app works but not very well. I guess being free you do get what your paying for. Looks like it’s been a year since an update. It shows. Don’t expect anything great from this app. Just meh, better than nothing but not great.
United StatesNotifications Repeating Many Times
It seems like starting in October (or perhaps with iPhone 15) the notifications from this app repeat 5+ times. Every notification does this, so I can rack up dozens with a single ticket response. Clicking on a notification from the Lock Screen always produces a 404 not found message until I refresh the app. This has been going on for months. There was an update to fix a 404, but the problem persists. I have currently uninstalled the app to avoid my phone blowing up endlessly all day. I do enjoy Spiceworks and this Help Desk, but it’s performance has degraded over the years.
United States
404 error when using the Ticket View selector to change views (Open tickets, All Tickets, etc.)
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