United StatessmrtPhone is a full featured, cloud based phone system that allows you to make more calls, send more texts, and close more deals. With smrtPhone, your phone system becomes a fully integrated part of your CRM, accelerating your sales cycle, and improving customer relationships. With no forced long-term contracts, a powerful 4-line auto-dialer, advanced Pro features, and pay-as-you-go pricing, smrtPhone is the clear choice for sales-driven businesses. Now you can bring power of smrtPhone to your mobile device. Use the smrtPhone Mobile App to: > Sync your full CRM contact lists so every contact is available from your handheld device > Send text messages (SMS and MMS) to any contact and have it automatically log in your CRM > Make and receive calls and have call data effortlessly tracked, including call recordings > Take notes during/after your call and have them automatically sync to the contact record > Choose from existing call dispositions to mark call outcomes and trigger CRM automations > Easily switch between phone number Caller IDs to ensure you call from the correct phone line > Access your text and voicemail inboxes for individual users and groups > Sync call information (including recent call logs) across platforms, web and mobile IMPORTANT: smrtPhone’s mobile app requires an existing smrtPhone account. DISCLAIMERS: Call quality can be affected by the strength of your internet/4G/5G/LTE connection. Please ensure you have a strong signal or internet connection to achieve best results. Emergency calling may not be available for your number or region.
They value profit over customer service
One of those companies that get your free trial started, don't tell you before you get charged and when it ends. Then when you try to cancel it's really difficult to do so, and they won't refund your money even if you cancel that same day. Terrible.
United StatesI never get a ring tone. Just messages. And they are usually delayed.
I just don’t care for this app. It’s annoying you can barely understand people on it. When you do call him back it doesn’t give them the service call never gives you the personal number so now I have them call me personally, which is annoying. It’s a whole purpose of having this on call session emergency calls, and I don’t even get notifications for 1015 minutes after they call.
United StatesCust Service a joke.
When they finally respond to you - Chat being the only option - they say all the typical nice generic phrases, but they are not capable of any resolutions. You will lose days and days with systems not working properly with either denial of the issue or the promise that they will have their “developers” look into it. And their Dialer is even worse.
United StatesDoes not work as advertised
Continuing to get very poor connection success. We are hard wired to our systems. Looking for new alternatives now.
United StatesHorrible
No one can call me at my number. It’s goes straight to voicemail. Whenever I call anyone if I get a call on my cell number it will drop the call. I’m getting ready to call it quits on smartphone
United StatesHorrible flow
When you have multiple of phone numbers, there is no way to see which text /call came from what number. If you see the call coming in, it is also a lot of text going across the banner. It is super bad and needs a complete overhaul.
United StatesBare bones features, practically useless
Unless it’s the version of the paid account my company uses, this app hardly does anything useful. I can’t access text threads. The text page is not consistently opening. There are no additional fields to save with contacts. For some reason, some numbers are not saving the contact name. No idea what’s going on there. The only good feature I see on the phone app is attaching MMS files, e.g. photos. However, in the Real Estate CRM we use, REISift, I cannot use MMS. No idea why not. I’m trying to account for what the reasons are for me being wrong that is independent of the app, and I come up with nothing. I use an iPhone 10. Not many apps are open. Have good wifi. So overall review is this app is terrible. It doesn’t even have the basics. I’m pretty sure I’m using a current version since I downloaded the app a few weeks ago. Hope that helps! The company doesn’t sound receptive to feedback in the exchanges I have had with them so far. SO, another strike.
United States
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