United StatesThe Lead Center mobile app consolidates your inbound and outbound interactions and allows you to manage your calls and texts from your mobile phone. It empowers your team to manage communications from the office or on the go, and provides a flexible, easy-to-use system for capturing, engaging with, and managing leads. When someone calls one of your CallRail tracking numbers, you'll receive it on your phone. When you make an outbound call from your phone, you can select any of your tracking numbers to serve as your outbound caller ID. In addition to allowing you to handle business from anywhere, Lead Center serves as a robust communications hub, digital database, and cloud-based softphone, all rolled into one. Lead Center also feeds directly into your CallRail account, so you can trace every interaction back to its marketing source. Track the performance of your marketing efforts, calculate ROI down to the penny, and see which ads and campaigns are responsible for driving calls, texts, and form submissions to your business.
Horrible company and app
If I could give this app 0 stars then I would. Worst call tracking company ever. The app malfunctions, calls drop, and the over all service is terrible. I do not recommend this company or app to anyone.
United StatesApp is subpar for what you pay.
Overall this app is extremely glitchy. I use call rail because I’m pot committed at this point, and overall it serves is purpose (multiple routing numbers can be managed in one interface. I use call rail for multiple purposes, but this review is for the lead center app. 1. Managing 150 rentals general call numbers 2. Multiple mailers and lead generation marketing (10-20numbers). Calls: Biggest issue is that even with the app open I will miss calls or calls don’t get routed to my phone. Caller id is very rarely correct and you cannot update it in the app Transferring calls people can get stuck in an endless loop where you can’t find the call. Texts: Next issue is notifications for texts. You, almost always, have to swipe or refresh the text log to see incoming messages, and even then I have to sometimes close out the app and restart it. More than once myself or another agent responded to a customer because we couldn’t see that someone else had already responded. Searching for old texts or conversations is almost impossible in the app. They get buried or removed or just can’t be found, even though you see them on the desktop app.
United StatesPoor UX and overall app experience
I’ve been working with it for the past few months and honestly the app could be so much better. App is glitchy, you need to refresh a couple of times to see messages or transcripts, it automatically scrolls up when I’m looking for a client, it deletes messages when I go outside the app to double check information and the app won’t ring or notify calls sometimes. Then if the call glitches you have to go to the desktop site to go online again, or you could also delete and reinstall the app so it can work again. Wish you guys could fix the UX and bugs on this thing.
United StatesExcuse me? I need to be able to login via my Google account.
I pay over $300 a month for this service. I STILL CAN’T sign in on the mobile app with my Google account. I have no means of using this app. It’s outrageous.
United StatesIt seems CallRail does not value this app
As an app owner myself, Im shocked at how poorly CallCenter performs. Very glitchy, tons of UI Bugs, nearly unusable but CallRail must already know this and have decided it’s low priority.
United StatesBad app
It literally logs me out mid call…
United StatesGlitchy
So far it’s been a glitch filled experience. I am not receiving notifications, calls are being missed, texts won’t send, and I have to manually refresh to see incoming texts. I’m already looking at alternative services. I expected better than this.
United States
• Bug fixes and stability improvements • Improvements for text notifications
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