United StatesThe Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications. Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field. Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses. Features: - Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere. - Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next. - Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity. - Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter. - Access relevant Knowledge Articles to help you finish tricky tasks. - Stay informed with the most up-to-date information with automatic push notifications to relevant users. - Easily obtain proof of service using your touch screen to capture customer signatures. - Quickly generate and send Service Reports to your customers after completing jobs. - Seamlessly manage your Van Stock inventory or record product transactions using a Price Book. - Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job. - Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case. - Declare your time off by recording it in the application - Scan barcodes and QR codes directly from the app - Intuitively visualize the different steps required to finish complex jobs with work order line items - Quickly get up to speed by viewing asset service history information.
Terrible
I cannot not move appointments forward or backwards. If I don’t say “in route” I get a notification that I am late even though I am not. Constantly having to check in, in front of customers to “in progress” makes it look like what’s on my phone is more important than the customer. Forgetting to do either of those 2 things and attempting to update Salesforce after I left the customer while driving on the road is dangerous. It really gives me anxiety, I have never felt so micro managed in my life. Seriously sometimes makes me want to quit and find another job.
United StatesWORST APP EVER
Constantly having to delete the app and upload it in order for it to fix itself. It might work and it might not. EHS is way better
United StatesGreat app for my workplace, but one minor annoyance
This app works smoothly on both my work phone (iPhone 12) and my personal phone(Samsung Galaxy S24 Ultra) however the biggest annoyance I run into is when completing a task, if I go to the screen where I select the assigned items, don’t hit the check mark (by accident) and hit next, but try to go back, it causes an error where I need my Administrator to mark the task as complete. I would like to have the app not automatically save that task step so if I accidentally hit Next with an item not selected, I can go back and fix it myself without it saving it as Cannot Complete.
United StatesSlow
Sales Force is extremely slow no matter how good signal strength is. Customers are annoyed at me being on the cell phone instead of working on their equipment.
United StatesJunk
Not only is this app clunky without a lot of logic built in, but now having to reinstall due to sync being broken.
United StatesTerrible
This app is very frustrating to use. It glitches and has framing issues on iPhone 13. It does simple tasks, but as soon as the app needs to make more complex decisions it glitches and cannot compete a task. I have attempted to contact support several times and get no support. Very much dislike this app.
United StatesExcelente
Best app
United States
Meet Salesforce Field Service 248 * Keep working with Automatic Offline Mode in areas of sporadic or no network connectivity. * Choose to update work steps manually or automatically. * Minor fixes and improvements.
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