TripActions is now Navan — and it’s on a mission to make travel & expense easy. Step one: all your bookings and purchases are now in a single, unified app. Make trip changes in seconds • Easily make changes or cancel your trip. If you need to talk to someone, the support team at Navan is always available. Find your travel itinerary • Navan organizes all of your trip plans in one comprehensive itinerary so you’re not scrambling to find bookings or receipts, even when you’re offline. Hit your hotel and airline loyalty milestones • Earn points on your preferred hotel and airline loyalty programs, whether on work or personal trips. Earn rewards when you travel • Navan Rewards gives back when budget-friendly options are booked for work. Redeem rewards for gift cards, personal travel, or business travel upgrades. Expenses on auto-pilot • Navan corporate cards automatically capture and categorize transaction details so there’s no need to submit most expense reports. Manage and track expenses in one place • Easily submit out-of-pocket expenses for reimbursement and track expenses as they happen in real time.
Atrocious
There isnt even an option to get help from the app. I dont know what this company does besides add an extra layer between me and the hotel or plane company
United StatesEasy Button
App is very easy to use and enables me to quickly change my travel plans when needed.
United StatesDon’t do it!!!
By far the most frustrating experiences I’ve ever had with any type of travel booking platform. On two different occasions travel credits disappeared from my account and getting the issue resolved was a nightmare.
United StatesBuggy app
I was double charged for a hotel stay and Navan took zero accountability for it even though the hotel said that they could see that there was a double booking made. I ended up having to get in touch with my bank to get the charges reversed because they wouldn’t do anything. The Support agent I worked with was incredibly rude. I was the ringleader on getting Navan set up at my company and I’m glad to say that we won’t be using the tool further.
United StatesI would rather wait on hold
It’s difficult to overstate how bad this app and this company are. They are the epitome of terrible customer service. I cannot imagine how there is even a single positive review.
United StatesCan’t add passport to Apple wallet
Been broken for years lol Take it out of the app if you’re not going to fix it. Just have a little icon saying it was too hard.
United StatesLayoffs ruined the app. Time to shut things down, TA
Two years ago this app was the absolute best! I could not rave about it enough. Since the two massive layoffs these last couple years, it’s the spirit airlines of the travel accommodation world. You book seats with a partner, it’ll put you on opposite ends of the plane. You write into support, you won’t hear back. I emphasize with the hard times travel companies are facing, but no other company has had a black and white shift like TripActions/Navan. Update after 2 years. App still broken. Required to go through support for making a booking due to bug. Then flight got delayed and when I wrote to support I was told to go speak to the agents in person
United States
Bug fixes and performance improvements
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