Everyone is messaging; your business should, too. The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels. Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience. By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more. Features include: • Create, view, receive, and reply to 2-way conversations in real-time • Seamlessly personalized messaging with templates and custom fields • Make your team more efficient with AI-driven messaging automation • Enhance and scale insights across all business units • Easily manage conversations with conversation filtering • Create important internal notes in any conversation • Toggle between multiple accounts and services The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices. About Medallia Concierge Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.
Unreliable and hurts your business!!
This is the worst platform EVER. Scheduled messages DO NOT WORK. We missed dozens of important communication messages with our paying guests. I would give it zero stars if I could and regret switching from our less expensive SMS.
United StatesBad Experience
The customer service staff is a team of robots. First, they use robots for support, which is understandable, but then when you get to talk with a "person" they keep acting like robots - that's where it becomes abuse. Policies are this, charges are this, there is nothing I can do. They don't care about businesses. You get tons of extra charges with the service. There is no direct way to communicate with them so support is a pain. They do not offer any support on how you can use the service to level up your business. They just sell the software and they don't care afterward. Horrible way of doing business. I stopped using the service because is not worth it. I was a customer for a long time but then I realized I was paying for a service that is useful, I ended up paying for 6 months without using it. It's just those services that you think it would work but in the end, is a waste of money. Then you want to cancel because is useless and you need to pay an extra fee for cancellation. First, it's not worth it, second getting out of the contract is a pain. DO NOT GET INTO THIS TRAP.
United StatesVery bad
This app cost $685 per month and for that price it should be flawless. This app crashes daily and is so slow . I am so annoyed by this app , make no sense how bad it is &constantly logs you out & not allow you to log back in because their system has crashed. this is a honest take on this app
United StatesSSO Login
I am trying to log in using my SSO from Radisson and it works but then stays in the login screen - instead of closing the log in screen after I am logged in, and going back to the app. Basically pulls up safari and stays in that so the app isn’t any different than safari and both are hard to read on a phone.
United StatesSweet app.
I downloaded to pair with my desktop version of Zingle. It's a convenient way for me to text with my customers when I'm not in the office.
United StatesLiked it but...
Liked using Zingle at a few hotels but don't have a lot of customers. Switched to BlurtBox now for that reason.
United StatesUpdate is buggy
Latest update is buggy. Since 11/24/16 iOS app keeps crashing.
United States
We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes.
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