United StatesThe POS system preferred by serious retailers in over 100 countries. Lightspeed retail POS is more than just a cash register. It’s a smart, scalable, and dependable point of sale system with built-in features like inventory management, detailed reporting, customer management, multi-location compatibility, employee management, and so much more, all on the cloud. The app centralizes everything your staff needs based on their role. Now, cashiers have their own intuitive profile tab in POS-mode that lets them focus on sales, and managers can toggle into the Manager tab to perform daily tasks. This split-functionality minimizes distractions and potential for mistakes and requires almost no training time for new employees. Complete transactions and instantly access your sales data from anywhere, so you can spend more time focusing on what’s most important—your customers. Process sales - Complete transactions from anywhere in your store to reduce wait times. - Snap pictures of new stock straight from the sales screen. - Perform on-the-spot returns, accept gift cards, apply discounts and sell on-account. - Send receipts via email. - Process special orders, layaways, and work orders. - Provide customers with a clear view of the items in their transaction, including taxes and discounts, with a Customer Facing Display (CFD). Manage inventory and collections - Sell bundled, serialized or unique items. - Easily manage multiple variations of the same product. - Import up to 1,000 new items in 1 click. - Combine purchasing, transferring, and multiple vendors into one master order. Track data and performance - Track sales and inventory with reports on profits and fluctuations over time. - Identify opportunities for growth and improvement. - Detect trends in your stock movement and learn what your top performers are. - Get a clear view of your customers’ needs and shopping habits. Take care of customers - Track sales history to improve your shopping experience and personalize your sales approach. - Record relevant customer information to better inform your targeting decisions. - Collect emails to send current promotions and new arrival notifications to customers. Provide employees with easy-to-use tools - Empower your staff with an intuitive, easy-to-learn app. Minimal training required. - Simplify your cashiers’ workflow with one screen for everything they need to open and close their day. - Create a simple and logical workflow tailored to your business. - Track sales and performance reports per employee. - Limit access to refunds, products, pricing, or sales data with custom user permissions. Supercharge the POS with integrations - Sell in-store and online with Lightspeed’s fully integrated eCommerce solution, Lightspeed eCom. - Drive more repeat business and build long-term customer relationships with Lightspeed Loyalty. - Build your perfect system with over 250 integration options. Add hardware and payment processing - Lightspeed Payments: 2.6% + 10¢ - one rate per transaction for swipe, dip or tap—no matter the card type, no matter the sale amount. - Connect external hardware like Bluetooth barcode scanners, receipt printers, cash drawers and customer-facing displays. - Reduce credit card fraud with EMV-compatible hardware. Get free onboarding and 24/7 support - Receive a personalized one-on-one onboarding session with a Retail POS expert. - Call or chat with support agents 24/7. Lightspeed POS is the perfect fit for: Bike and sporting goods Fashion and apparel Jewelry and accessories Pets and supplies Home decor Vape Electronics Toys and hobbies Fitness and supplements Wine, spirits, and liquor Health and beauty Questions? Ask our friendly retail POS pros. Call 1-855-251-0441 or go to our support center for helpful tips, training videos, and system updates.
Lightspeed isn’t the problem, the app is
I think 2.2 stars from 156 reviews, (157, I believe, with this one) speaks loudly for itself. If you don’t have a brand new iPad, this app will not save more time than walking to the computer and doing it there, payment terminal or no. It takes 4 seconds to type two consecutive letters on an iPad with nothing else downloaded on it that was purchased 3 years ago. The brand new Ipad we got works slightly faster on the app but is still noticeably latent. This app needs to be streamlined and made to work better on older devices to get a better review, as it does nothing I can’t on the computer and mobility is not worth the time in my case.
United StatesI can’t change unit cost while on P.O. page.
This is really annoying!! I can’t change unit cost when I making purchases order!!! Don’t you know unit costs change time to time? It used to be changeable from the P.O. page. Please get it back!!! Thanks
United StatesBuggy and clunky
The app is only part of the problem. Lightspeed is buggy, clunky and unreliable. Plus their support teams are terrible. Unhelpful and unresponsive.
United StatesCustomer Service is TERRIBLE
I’ve been a Lightspeed user for years and now I can’t log into my app since the last update and I’ve been on phone hold AND chat wait queue for over 30 minutes. Customers have come and gone and I CAN’T MAKE SALES. Where is your support staff???
United StatesHorrible Pricing, Reliability, Connectivity & Customer Service.
DO NOT SPEND A SINGLE DOLLAR ON LIGHTSPEED SOFTWARE, HARDWARE & SERVICES. Was a Lightspeed customer for the last 3 years, we had their software for two different stores, but now we’ve had enough. NO MORE!!! As a small business in the retail industry, you need software and hardware that is easy to use and reliable, I can fully declare that Lightspeed is neither but especially IT IS NOT RELIABLE! Here’s why: Hardware & Software: The receipt printer & barcode scanner consistently disconnects from the Lightspeed iPad app. They are not reliable, from the beginning we had problems with hardware, as they often had to be reset, restarted or reconnected somehow through Bluetooth or wifi. The first year we called tech support at least 8-9 times for similar problems with both scanner or receipt printer. Enough times, that we learned how to troubleshoot these consistent problems ourselves. RED FLAG NUMBER ONE. Troubleshooting became the norm in the mornings when we came into our stores to open. However, we recently were forced to sign up for Lightspeed Terminal (credit card machine, processed by Stripe), we used Square before this. (More on this later) Unfortunately, after installing the Lightspeed Terminal hardware connectivity became an even bigger issue. It kicked out other bluetooth connected hardware devices quite more frequently, especially the scanner. HUGE HEADACHE! Called tech support for this too, offered surface level solutions, but ultimately, added another morning ritual tech support self diagnoses to a list we already had. RED FLAG NUMBER TWO. Connectivity: The image they sell to you on their website is a sleek, easy to use, modern, experience that helps you organize your inventory on your iPad. Supposedly, everything can be done through your iPad. FALSE. The hardware they recommend is outdated. To print price tags for your inventory, they sell you a ZEBRA ZD410 or now similar devices. This also had to be reseted quite often to print price tags through the iPad app. Our experience improved only when we brought in a separate MacBook Pro to handle back of house price tag printing, their web version of Lightspeed is more reliable, more on this later, but that is another added hidden investment. RED FLAG NUMBER THREE. Customer Service: After being forced into subscribing into Lightspeed Payments, we called customer support 7 times for help in switching bank account information for deposits of our store sales. They hey made the process so difficult and time consuming we just gave up. With Square you can do this yourself online, without any hassle or middlemen, such a disappointment. But the worst is the experience we had with our 4th account manager in 3 years, Anthony A. He only showed up when he wanted to switch us to Lightspeed Terminal, they seem work by commission, so his sell was hard on Lightspeed Payments by Stripe. Ultimately, we decided to cancel LIGHTSPEED FOREVER. This is where you have to be CAREFUL with Lightspeed. They’re doing something illegal by giving you the run around, and telling you the only person who can cancel your service is your account manager. However, he didn’t respond to our phone calls or e-mails. They make it extremely difficult to cancel their services, im sure this is a FTC violation. Anthony A is horrible, they need to train and hire ethical employees. If you are also experiencing this report them immediately to the FTC online. RED FLAG NUMBER FOUR, FIVE & SIX. Pricing: Lightspeed charges a small family business like ours $200 a month per store for the use of their unreliable software for each store. When Anthony A. reached out to us it was to inform us that Lightspeed Terminal (credit card processing service) is now available, here’s how: We could continue to use Square to process credit cards, but you would have to pay an extra $195 monthly to use third party credit card transaction companies like square, that is $395 a month to use Lightspeed!!!!!!! Horrible price gouging strategy. But they make the second “option” flavorful because they’ll give you a monthly discount to use Lightspeed. Bringing your monthly bill from $200 to $75 a month + 2.3% + 10 cents per transaction if you switch to them as your credit card processing company. So you see, you have to switch. But again… remember their hardware is unreliable, and you frequently have customers waiting in line to make a credit card payment, because why? Oh yeah the scanner, printer or Lightspeed Terminal disconnect again!!!! RED FLAG NUMBER 7,8,9, 10…until infinity Choose Square or Clover for your retail business. Run away and stay away. We hate you Lightspeed. Seriously.
United StatesDon’t Use Lightspeed
Since day 1, 5 years ago, we’ve had nothing but issues with not only their platform, but the entire backend of the company. You’ll have to become your own *help once you choose Lightspeed. We left clover thinking they had issues and now we are contemplating another transition. Hope this helps other business owners looking for a properly working point of sale system!
United StatesMajor app issues
Lightspeed is great for our store needs, but the app is wildly awful. We have to delete the app and redownload it almost daily just for the app to work at a normal speed. It constantly disconnects from our lightspeed provided hardware and this is another reason we have to delete the app, restart our iPad, and redownload the app on a regular basis.
United States
This release includes bug fixes and performance improvements to bring you a better experience.
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