publisher
category
price
Freestore
Reviews
3.7 (7)
United States
Description
Take your productivity to the next level using KACE GO! The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices. Note: this product requires the KACE SMA 10.1 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network. Capabilities for SMA administrators The KACE GO app gives KACE SMA administrators the following capabilities. • Create, review, update, clone, delete, and resolve a service desk ticket • Search for a ticket or a computer system • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Add a comment to a service desk ticket • View ticket history • Add comments to a ticket • Add work entries to a ticket • Search for Knowledge Base articles • Include a Knowledge Base article while troubleshooting an issue • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Search and distribute active managed installations • Search for and run scripts • View and update ticket history and various fields • Launch phone dialer or email client from within service desk tickets • View detailed inventory information • View tickets associated with a machine or asset • View systems associated with a ticket • Receive server monitoring alerts from the K1000 • View monitoring alert details and sort alerts • Create service desk tickets from monitoring alerts • Create, review, update, and delete an asset • Scan a barcode to lookup / create a new asset Capabilities for KACE SMA end-users The KACE GO app gives KACE SMA end-users the following capabilities: • Create, review, or update a service desk ticket • Search for a previously submitted ticket • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Launch phone dialer or email client from within service desk tickets • View knowledge base articles
Category Ranking
Review Breakdown
Screenshots
Reviews
Need to be able to type or use drop down menu
Need to be able to type or use drop down menu. In our SMA, zip code are chosen using a drop down menu. The app doesn’t allow typing in zip code so we have to scroll through thousands of emails. This should be an easy fix. Tracy
Master Gardener TWed, Mar 20, 2024
United States
Great if it works
Was working and then authentication using google authentication stopped. No help online. Such great potential and something that should be expected for this type of app but quest needs to put some developer effort into it. Without a working app, the value of Kace is highly questionable.
SkruedbyCBSThu, Mar 14, 2024
United States
Download & Revenue
About
Bundle Id
com.kace.k1mobileMin Os. Version
13.0Release Date
Mon, Jan 16, 2023Update Date
Tue, May 28, 2024Content Rating
4+Has IMessage
NoSupport Watch
NoSupport Siri
NoFile Size
13.52MBHas Game Center
NoFamily Sharing
YesSupport Passbook
NoSupported Languages
EnglishSupport
What's New
version
9.0updated
5 days ago. Support for Dark and Light Mode. . Minor bug fixes.
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