United StatesITEL Now takes the feedback received from users of the original ITEL App and integrates it into a more intuitive and responsive user interface. The new UI is combined with the same back-end software systems and accurate lab analysis process, so you’ll still receive lab reports in under 30 minutes. We’re confident you’ll find ITEL Now a progressive step forward in claims app technology. ITEL Now guides you through taking the necessary photos and measurements for upload to our lab, where every test is performed by an ITEL analyst. New features include: • Streamlined claims workflow • Video help to show you how to perform each step • Checklist and at-a-glance icons to help you review your photos • More feedback on the progress of your test submission • More intuitive navigation • Test carpet, wood, laminate, vinyl flooring, siding, and roofing in the app and skip sending the sample • You can also send a sample to ITEL using the app If you have any feedback or encounter issues, we can help you immediately! Call 800-890-4835 or [email protected]. ITEL live support is available Monday-Friday, 8AM-9PM Eastern Time.
Easy and fast
I love using the mobile ITEL. It is easy to document and submit samples,
United StatesWow
Been using Itel for 15 yrs, Itel now was a great idea to get a faster turn around, haven’t been able to get it to work last several weeks, deleted it reinstalled it several times, restarted my phone…cannot get it to work anymore, frustrating and a waste of my valuable time.. Disappointed really they have the monopoly in this industry and can’t get their app to work….! I hope some competition steps up their game and forces improvement and change…. Going to run to the post office for this sample….😔
United StatesConstantly down and not working
The last several months every time I try to login, it is always a hassle. This app is supposed to make it easy and complete a sample within a few minutes, but I spend hours and days resetting my phone, deleting and reinstalling this app just trying to get it to work always get stuck and doesn’t login super pain in the butt. I wish insurance companies did not require it just because of my experience with this app.
United StatesApp doesn't work with iPhone
This app bought a while my camera to focus so all the pictures I take get denied. It's massive waste of time.
United StatesWhat a joke
This company and this app is a complete joke. Nothing more than another tool for insurance companies to make contractors lives more difficult and an excuse to pay insureds as little as they possibly can. Shame on this industry.
United StatesNeeds a lot of work
Constantly logs me out, prompts me for Face ID, that ID succeeds, then sends me to the log in screen anyway where I have to manually type the password. It also doesn’t tell me how it wants me to measure a laminate shingle since the only ones shown are 3 tab shingles.
United StatesTerrible App
Log in with finger print rarely works. Only 3 attempts at log in and you’re locked out for 30 mins. My company phone doesn’t allow the saving of passwords so this is a constant issue.
United States
General App • Improved workflow changes and bug fixes
Subscribe our newsletter and get useful information every week.
Other Business Apps
Similar Apps