United StatesHID Reader Manager streamlines management of compatible HID Signo, iCLASS SE® and multiCLASS SE readers in the field. Administrators can easily adjust configuration settings, upgrade firmware, inspect and export current reader status, and upgrade compatible readers to support Bluetooth and/or OSDP.
-Bluetooth is used to communicate with the reader hardware. If Bluetooth is not enabled communication to readers will not function.
-Calendar is used to log the error/information. If Calendar is not enabled logging will not function.
-Location is used to obtain the location of the Reader for administration purpose and improving user experience. If Location is not enabled communication to readers will not function.
Saved Templates gone
App upgraded and all my saved template’s disappeared. To make matters worse, when I try and create new templates to replace them the app won’t let me. The template has to be assigned to a category and the app has a bug that will not let you add to categories. I’m completely at a loss as to why you would release something that has clearly been so poorly tested. This is another brick in the wall as to why looking at HID alternatives makes more sense.
United StatesTemplates no longer work
This app has not gotten better, with each release it seems that more is required from me, the end user, and less from HID. Why do you need my location, what happened to Templates? After upgrading to to the latest version all my saved templates are gone, I’m no longer able to add a template, due to the inability to select a required Category even though I’ve created 15+ categories. In its current state the app is next to useless.
United StatesHelpful. But broken. Again
Such a helpful app. But now it just crashes every time I open my templates so I can’t use it. This makes it extremely difficult to utilize reliably! Please help!
United StatesLocation services?
This app is useless unless you want to enable location services. I can see why it could be a feature but why force me to turn it on? In the days of security breaches and ransom hacks I’m not sure my customers (especially the ones that make me sign an NDA) would appreciate me allowing you to keep a database of what, where and how your readers are configured for them. I expect more from a company leader in the security industry.
United StatesApp Crashes When Inspecting Reader
I have an iCLASS SE reader with an RP10 bluetooth module plugged in. When I go to inspect the reader it spins for 15 seconds then force closes the App. Extremely frustrating. This happens on BOTH android and iOS.
United StatesEasy to use and way better than the configuration card!
East to use and way better than the configuration card! Great selling point!
United StatesCrashed during profile update and inspect. Can’t use
All I can do is name the readers. App crashes.
United States
-Mandatory upgrade in order to continue operation. -Older versions of Reader Manager will cease to work by 30th March 2024. -For readers with Elite/MOB keys, the Reader Manager Administrator will Allow/Disallow enablement of Legacy Credentials on iCLASS SE Readers to a reader technician through the Reader Manager Portal. -For readers with standard keys, technicians must request HID Technical Support to enable legacy credentials or configuration cards.
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