United StatesElevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere. - Use your dedicated Genesys Cloud business phone number to make and receive calls. - Keep your business and personal phones separate. - Make and receive calls using Wi-Fi, even in areas with poor cellular coverage. - Search for people and groups in your organization and personal contacts. - View your call history and return missed calls. - Check your inbox to review your voicemails, recordings and faxes.
Needs major help
There are often times when you make a call and you cannot hear anything and then there are times when it works this app is very unstable. And they will not do anything about it, but tell you to go to your admin.
United StatesWorks 90% of the time
If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified. For us, missing 10% of our calls is not acceptable, but it may be the right system for you.
United StatesA work in progress
The app is fair. It usually works to call the people you need and receive calls. The problems are that: -often the app hangs if the other person hangs up before you. You have to force close and reopen it to make additional calls. -often the app stops alerting you unless you have the app open and active. To fix this you have to delete and reinstall the app. -you still cannot change your status from this app. You have to install a whole other app to do that. The Genesys Cloud platform works fine for our call center, not so well for the rest of us.
United StatesStatus Linking
I had signed out of Genesys on my laptop and my status was out of the office but the app still rang my phone. Additionally in the conversation the caller could hear my voicemail in the background trying to record a message as I was speaking with the caller at the exact same time. Is the Genesys app independent when it comes to statuses between the web client?
United States
- Fixed an issue where the mobile client could continue to ring after the call was answered on the web client - Fixed an issue where making an outbound call on your device could fail
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Business Apps
Similar Apps