United StatesCurrent CDK Service customers, CDK Lane 3.0 is now available! This next evolution of CDK Service software with Lane 3.0 simplifies the workflow and provides a more efficient user interface for the Service Advisor, and a better experience for the customer. Using state-of-the-art mobile technology, Service Advisors can greet customers at their vehicle, scan their VIN, and roll the appointment into an RO with a few simple taps on an iPad. No appointment…No problem. Just scan the VIN, enter the customers information and move on. Advanced DMS integration makes creating a new customer faster than ever before. With our new application, you can perform a customized vehicle walk around in the time it takes most systems to pull up customer information. Attach pictures of damage to the Repair Order, perform touch vehicle markup, note concerns, and even upsell services all on the iPad while your customer is still standing next to you. With access to customers and vehicle history, including any previously declined services, Service Advisors are equipped to provide the highest level of customer service. The new user interface is designed to feature a hub-and-spoke workflow vs. the traditional linear workflow. This allows the Advisor to navigate to wherever he needs to go within the application without taking time-consuming, needless steps. Faster, easier, and more profitable than anything ever seen in automotive fixed operations, CDK Service with Lane 3.0 takes Automobile Dealership Service Departments to the next level.
Buggy
Won’t pause in service lane inspection- very disruptive to daily operations
United StatesSo much better
This app has improved tremendously! I love using it on my phone or on the tablet. But it makes it so easy to write a repair order from the palm of your hand! Thank you for continuing to improve it!
United StatesBUGGY
First, the vin scanner is next to pointless. Second, why is there an option to remember login when it NEVER does. You’re subject to the annoying 2 step authentication every single time. We don’t have time for all the errors it gives either. Obscure stuff nobody’s ever seen, requiring you to go to the dumpster fire of CDK on a desktop to fix. Kind of kills the point of using the app…
United StatesScanner unresponsive and bugs often
VIN and License scanner stopped working almost completely. Unable to decode VIN msg with several makes and models after building a repair order. The app is very convenient to have on my iPhone and I will continue to use it despite some of the features not working properly. Hope to see improvement soon!
United StatesLRO Troubles
I have so many LRO’s after downloading this app. My boss hates me now. Thanks CDK.
United StatesBad ease of access
There’s no flow to this system sadly. The VIN feature is very bad, takes a long time to scan the vin. Takes a long time to roll RO to print.
United StatesMore efficient and streamlined from 2.0 series
This version of Lane is a much more efficient and streamlined write-up process with a few enhancements to some of the clunkiness of previous versions. The thumbnails of photos taken during the lane inspection is just one of the many features this version has improved over the 2.0 series. No need to move from tab to tab with all of the data needs located in separate boxes on one screen. Good app.
United States
Minor enhancements and bug fixes.
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