Ace Retailer Customer Journey

The Ace Hardware Retailer Customer Journey Application is now available!

To help us achieve our Train and Execute Helpful goals there is a new, simple tool, retailers and field staff can use in their pursuit of amazing customer service – The Customer Journey App. 

Two of the most critical factors to increasing our Helpful scores are: 
•             Availability of staff to provide meaningful assistance in the aisle and 
•             Speed of checkout.  

Retailers can use the Customer Journey app to track their customers’ in-store experience and measure how long it takes for customers to:
•             Be greeted by an associate
•             Receive assistance in the aisle
•             Checkout

With our NEW Version of the Journey App, you can now:
•             View both current and previous customer journey results and get your rolled up scores
•             Create reports using data collected through the app.
o             Monthly Journey Report
o             Monthly Journey Reports via Email