Support on Hand is available for patients with multiple sclerosis (MS). This content is provided by Novartis Pharmaceuticals UK Ltd for educational information only. If you have any specific queries regarding your condition and/or treatment(s), please contact your local healthcare team for more information.
Such a terrible app for people in need
This app is truly terrible. I have to take injections once a month so use the handy ‘remind me to take my injection’ feature. Added the appropriate dates. No reminders no notifications and when I search my injection dates, the app tells me I haven’t got any. The app sends you notifications to fill out information and detail and to take part in surveys. I did all this straight away yet notifications keep coming asking me to complete this and do it but I’ve already done it. So frustrating!!! This app to me had zero value, in fact, with hindsight, it actually had minus value because all it did was send me notifications for things that already done and delivered nothing by the way of value to me like injection reminders. Totally useless been deleted
United KingdomTrying to find my injection calendar and it’s not loading?!
Trying to find my injection calendar and it’s lot loading?! Is the app down? Not been able to access for 24hours?! Very frustrating when you’ve an auto immune disease and rely on it for reminding about your medication!!!
United Kingdom12 year app performing poorly
Repeatedly blocks access by rejecting my pin asking for an activation code. Can't see the point in using it. I hope the NHS does not fund this flaky Novartis App.
United Kingdom
Bug fixes and performance improvements
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