United KingdomAre you ready for a new way to manage your healthcare needs? We’d like to help you navigate your journey to better health. With fast access to support and advice, our Cigna Virtual Health™ app offers a fresh approach to help you manage your health on the go. Cigna’s Virtual Health team provides a personalised experience and the tools and coaching needed to proactively manage your health and well-being. There’s a symptom checker, Virtual GP appointments at times that suit, and prescriptions delivered to your workplace or home for convenience and to fit around your busy life. Meet your Virtual Health team - My Virtual GP – Use the symptom checker to identify a possible condition and if you need it, arrange a virtual GP appointment by video consultation. - My Pharmacist – Prescriptions from your virtual GP will be delivered to your home or work for your convenience, or to your local pharmacy for collection. - My Health Mate – Store your health numbers and access recommended coaching to help you improve and maintain a healthy lifestyle. - My Nutritionist – Evaluate your nutrition habits and explore recipes to help you make healthy choices. - My Health Librarian – Take a deeper dive into the health and well-being topics that interest you the most such as sleep or stress. - My Health Techie – Sync an activity tracker, and access other apps and games to support an active lifestyle – including a virtual marathon. Please note your employer will need to register you as a Cigna Virtual Health™ user before you can use it.
Virtual GP is just a phone number
If you wanted to use the "Virtual GP" feature, don't bother. If you manage to get through the buggy registration process and finally reach the Virtual GP screen the only thing it will tell you is the phone number to call (Which could've been displayed on their website, but isn't...). No videoconferencing, no way to upload photos, nothing. Just the phone number.
United KingdomWoeful
Virtual GP appointment setup a bit complex but it does work. So one star there. But then it just falls apart. Merciless it’s an 8 min cutoff and the GP has no way to follow up. Or confirm if I want a prescription. That I then get charged for both by Cigna and the pharmacy. “Perk”? Not so much.
United KingdomWhat am I consenting to?!?
If you want to use the app you have to agree to some T&Cs and review some important information... but it’s missing and the buttons you need to select to indicate you agree are not labelled, so it’s totally impossible to give informed consent! Not v GDPR complaint!!
United KingdomWorse than NHS
App logs you out while using, never remembers password, doesnt use print/face id, virtual dr never connects, constantly pushes you back to calling them, can’t easily make bookings or alter them, this is one of those cheap corporate apps that serves no useful purpose but they push you to use. And it’s not called Cigna making it harder to find. Useless.
United KingdomPoor app which kept failing
I concur with recent posts. Booked an virtual gp appt, which took multiple logins. Logged in this morning for my apt and it kept crashing and saying oops something went wrong. Reset password 5 times etc but now access. No helpline on the weekend so lost my appointment. Can’t book another as the app keeps crashing. Very very poor.
United KingdomCan’t even register
I am trying to register with my surname and ID but the continue button does nothing. Have checked the details and all correct. Useless
United KingdomUseless
I cannot get past the login page for the app (“Oops something went wrong”) despite being able to login on the website.
United Kingdom
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