United StatesThe JAL app is now available for all flights and for both JMB and non-JMB members. Please download the JAL app to make reservations and purchases for all flights.
＜Main functions＞
1.Home screen
Display of reservation
Reservations for flights will be displayed on the home screen.
*Flight status will be displayed for flights up to the next day.
Information of JMB member is displayed (when logged in).
2.Reservations
You can make reservations for all flights.
3.Timeline
By tapping the flight information on the home screen or My Booking, you can view more detailed information about your itinerary in chronological order according to your reservation and flight status.
The display will automatically change according to the time and number of days until departure.
4.Flight Status
You can check the flight status by route or flight number.
For international flights, you can search for two days before or after.
5.Notification of flight status and reminder of reserved flights
You can receive notifications of delays and cancellations, as well as reminders for flights that are less than 24 hours away from departure.
If you have not updated the latest information in the app, or if you are using the app in an environment where the network is not connected for a long time, you may not receive
Ok
Somehow app is not identifying my booking. Have tried everything. It works fine on laptop webpage. Android app no no.
App is very annoying for non-JAL members. The app doesn't let you add reservations to "my bookings". Every time I try by confirmation number or ticket number, I get the error that it's unavailable. It shows up fine on the JAL desktop website. I am a One World member, too. (American Airlines Gold, One World "Ruby" status.) Please fix. The only thing that works is online check in and saving to Google wallet. I've never had a problem retrieving and displaying bookings on other airline apps!
App does not recognise JAL flights (or other airline sectors) on the JAL reservation number, made by travel agent
Worst app ever. I can't even find my booking info. It asks for many information, then warns you your reservation may have been cancelled. Other airline apps just ask you your reservation number and your last name. This will even ask your boarding date. I see thousands of reviewers had the same problem. Do they ever want to fix it?
easily booked my flight...instantly recceived flight confirmation via email.
With Android could not select airline I needed such as NU only gave me a drop down with JAL, JTA and RAC only, partner could add different airline manually on iPhone. App is very temperamental not great to use.
Thank you very much for using the JAL app.
***Ver5.3.41***
・Minor fixes.
***Ver5.3.40***
・Minor fixes.
***Ver5.3.39***
・Minor fixes.
***Ver5.3.38***
・We have improved the design to make it easier to check mileage-related information.
***Ver5.3.37***
・In order to make reservations earlier, the reservation start date for domestic and international flights is changed to 360 days prior to departure.
*Effective from reservations made on March 26, 2024.
***Ver5.3.36***
・Minor fixes.
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