United StatesPETKIT Network Technology Co.,Ltd. is a high-tech company dedicated to designing and producing smart products for pets.
PETKIT was founded in 2013. We started with passion and have continued growing with strong products. The company has rapidly developed into one of the world's leading technology-engaged companies in the pet industry. Supported by our award-winning design and technology team, our goal is to provide elegant, sustainable, and cost-effective products and services.
PETKIT proudly provides products and services to over 30 countries all over the world, including the United States, Japan, France, Germany, Italy, and Spain. Built-in social network apps allow users in every part of the world to stay connected.
CONTACT US
Our media team works closely with the media and social partners to solve issues regarding pets' life conditions. We aim to support with high-tech and healthy living styles for both humans and pets.
Press and Business Inquiries: [email protected]
Distributors Inquiries: [email protected]
Customer Service: [email protected] (please allow 48 hrs for our customer service to reply your emails.)
Customer Service Phone: 800.664.0284 (9am-6pm CST Mon.-Fri.)
Was a little glitchy in the beginning, but worked fine for the past couple years, but suddenly deleted my pet food dispenser off the app and stopped feeding my cat when I was away on vacation. Lost all scheduling and just stopped dispensing food. Horrible app with updates that seemingly cause certain functions to just randomly stop working.
yea I need either help or leave feedback! the petkit app has a function of "energy consumption" and when I use "do not disturb" and set the time it never seems to work. what time is it using? time from China? when I set it to 11pm to 6am it's it's 655 it's never on! west coast time zone or Germany time zone.
It's very handy. When you want to go on holiday you don't need to worry about your 🐱
App is only helpful once it can pair to your device. If you don't have at 5Ghz internet it won't pair and then you cannot set anything to run automatically.
Bought 2 units - a few months apart, in different locations - both decided to stop working last week at exactly the same time (what are the chances!!) .... Customer service leaves a lot to be desired... Their solution after a few emails over and back -- "bring them back to where you got them, we're after suggesting as much as we can..." I tried 7 ways til sundown trying to fix them - way more than was suggested by customer *support*.....
Well, it works.
App could be good. The "In working" status is funny lol But seriously it was empty for two days and it never sent a phone notification. Pretty disappointed about that
PETKIT taOS Falcon evolution!!!
1.Change to new PETKIT visual identity.
2.Add support for YUMSHARE smart feeder with camera.
3.Add all new YUMSHARE feeding timeline.
4.Unified all device binding process UI.
5.Optimize some display effect on all smart feeders.
- If you have any questions, please email to [email protected], we will reply as soon as possible.
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