United StatesThe myTHB App makes it even easier to order Baltimore's Best Bagels! Now ordering, loyalty/rewards and gift cards are all at your fingertips!
Download or update the myTHB Rewards app, and you’ll be able to:
• Find your nearest location.
• Order and pay in the app.
• Enroll in myTHB Rewards and receive Free Rewards Points to get you started!
• Choose from a variety of rewards in our Rewards Store. Redeem as you go or save them for later.
• Get Rewarded for every visit, and the more you visit, the more you earn.
• Receive special offers only available to myTHB app users like birthday rewards and other freebies!
Love the store, wish I could love the app, but honestly the rewards feature is hopelessly broken. I feel terrible for the staff at the store having to deal with frustrated customers trying to use this hot mess. The developers really need to get their act together.
Food is great, app is about as reliable as the Key bridge holding up after being struck by a cargo ship. Feels like it was made by Temu.
Unable to use earned rewards
The old app was wonderful and worked like clockwork every time. The new app is horribly frustrating! I have to login from scratch every time no matter what settings I apply. When I try to reorder a previous order it either times out or kicks me out. The menu drop downs bounce you up and down the screen so you are constantly scrolling around to find your choices. A huge step backwards.
You are painfully slow
This app is terrible. Its been freezing up and not loading all morning. Even when it does work properly there are so many unnecessary steps and slow screens that's it takes so much time to order. This goes both for making new orders, and simply reordering something from my history. THBs old app was so much faster and easier to use that's it's the reason I get food for my family here at least once a week (usually more). If they don't fix this, I'm not going to be a THB customer anymore.
New App is awful - loved the old app, simple and easy to use, never had any issues. This one is clunky, and important features don't work. Google pay fails randomly, and trying to pay with a stored credit card doesn't work, I just tap on "pay" over and over and nothing happens. It's literally impossible to pay for the items in my cart. Random error messages occur about API. It just sucks.
We've introduced minor fixes.
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