United StatesTurn your smartphone into your office phone with the UniTel Voice mobile app. This app allows UniTel Voice customers to connect their smartphone to their business phone system so they can: * Separate personal calls from business calls * Answer calls on your business line * Make calls showing your business number * Call fellow employees on their extension * Transfer callers to fellow employees * Check business voicemail messages * View contacts, call logs & history * Send & receive fax messages * Use 3-way conference calling * Manage your phone system’s features FAQs: 1. How do I log in to this app? To log in to this app you need to first create your own employee extension and then use your employee extension’s login credentials to sign in to this app. This app is designed to sync with your personal employee extension. So for that reason, the admin-level username and password you created at signup will not work as your app login. 2. How do I ensure high call quality using this app? For the best experience, we recommend using a strong wifi connection. This mobile app uses your local wifi to make and receive calls. If wifi isn’t available this app will run off your cellular data. But like all VoIP technologies, if you have a weak wifi connection or a poor data signal, it can affect your call quality. 3. Is the UniTel Voice app free? This app is free to UniTel Voice customers and is included with all of our business phone system plans. 4. Do I have to use the UniTel Voice mobile app? No. UniTel Voice can forward calls to any phone number, or phone (even landlines and old school cell phones). We also offer the UniTel Voice Office plan that allows you to connect a softphone or IP-phone (physical desk phone). 5. How does the is app help? This app allows you to run your business from anywhere. It provides you with full access to your business phone system and it virtually turns your personal smartphone into your office phone with all the professional features you would expect from a physical desk phone. 6. Can everyone on my team use this app? Yes, every person who has their own employee extension can access and use the mobile app to manage their business calls. With UniTel Voice, users and employee extensions are one-in-the-same.
Great app
I love that I can use the app for business calls right from my cell phone. Had login trouble at the start and was close to canceling, but customer support helped me out.
United StatesCustomer service helpful
I like being able to use the app on my cell phone for business calls. Initially I had trouble logging in and almost canceled, but customer support was great and walked me through everything. If you have a problem call them!
United StatesI’d give the app 4 stars but customer service 10
The app is a pretty basic dialer. Simple and easy to use. Once I figured out how to sync it to my employee extension Ive had no issues. Customer support has been very helpful
United StatesLike how simple it is
I like how simple the app is. Calls have been crystal clear. When you click in to manage the extensions through the app, it’s a little slow, but I like that I can access everything from my phone. Customer service is very helpful.
United StatesClose but not there yet
Great concept of not having to carry two phones such as a personal and business phone. However, the drawbacks greatly overshadow any slight positive attributes from this application and it’s company. I can’t even port out this number that I made and plastered on business logos for uniforms, business cards, and any signage for business vehicles. Attempted to port out this number from UniTel from November till April, with an utter failure. Now I’m stuck attempting to talk to customers on an application that lags more then when talking abroad in a military base. Be prepared to talk over another due to those lagging problems. The customer service is egh, not impressed. No one would follow through with anything they’ve ever said or anything they would commit to solve my porting out issue. The “virtual office” on the app will sometimes show you the phone number of the missed call, but 9/10 times you need to go into safari to open the UniTel webpage to log in and actually see who called you. Extremely unproductive, when you’re out in the field working and need to quickly see who you have a missed call from. Now I can’t even log in online, only on the app even though I’m typing the exact same credentials. Finishing my business season and cancelling this sub-par service in the winter, you get what you pay for. Time to get a new phone number and trace back to every customer and update my phone number. What a waste of time UniTel Voice has been.
United StatesThis app needs revamping
I was super excited about having a business line until I found out about the draw backs while using. UniTel will randomly not take calls if you haven’t used it for some time. It also doesn’t show your business name or phone number when you call out, instead it gives this long out of country looking number. That is not the professional look I need for my business. Also, the app doesn’t let me know a call is coming from UniTel and not my regular phone. So disappointed.
United StatesVIRTUAL OFFICE LINE FOR $10?!
great value for a quick easy way to distinguish your business and give you ease of mind. customer service is unparalleled, any issue is solved via a quick phone call or chat.
United States
Stability improvements Fixed falsely reporting attended transfer failure Fixed UI issue with warning beep indication Fixed crash when screen lock feature enabled
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