United StatesIntroducing the all-new Telecel Play App! New Features • Modern interface: It is now much easier and faster to find the things that matter to you on Telecel Play! • Telecel Cash: Send money to all networks and local bank accounts; buy airtime for self and others; pay for your Telecel broadband service and buy bundles including your favorite Special Bundles. Telecel Play is a FREE app developed with you in mind. Check out products and services, Purchase packages, Find a retail store, Manage your account, Pay bills and so much more with Telecel Play. What benefits do you get from using the app? • Explore and activate new data plans • Select your favorite voice and data packages • Access bills and payments for Fixed Broadband • Contact us through our help lines • Monitor your minutes, texts and data allowance on-the-go • Top up and transfer airtime • Locate the nearest Retail Shop with a built-in Store-finder feature • View details on Telecel offers and purchase directly from the app • Activate / Deactivate Value Added Service • Access a wealth of information about our promotions and plans Below are the reasons for seeking various permissions while installing the app. We do not save any of this information on our systems. Storage: We save some small data locally on your phone to avoid frequent access of network. This also helps the app to launch faster. Things to remember • You will need a Valid Telecel number and a password to use the app. • Purchase of application is free however download charges do apply for downloading from the App Store. • If you use the app abroad, standard international charges will apply.
My problem
The only problem I have is you can access the app you when don’t have data and that really not good
United StatesTelecel
The best
United StatesNeed to work on a more intuitive design for the app
This app is extremely difficult to use. I have been trying for over an hour to pay for my FBB package on the app. No success. I also haven’t found any resources online on how to do that. Now I have loaded money onto my account and just can’t figure out how to buy a bundle. I advise the app developers to really look beyond just putting buttons on the app to really making this app more intuitive. Eg I should not have to request to change my FBB package before I can purchase a different bundle. I should be able to easily use cash to buy a bundle. Why is there a second step to this. There is no point in providing information on all the bundles on Telecel in the app if the next step from selecting my preferred bundle is not “buy this bundle”. A lot of the info here is simply not actionable. User experience needs A LOT of work.
United StatesMo Ameen
Is amazing with your services . Keep it up
United StatesMess
Not showing my account balance,remaining data and cannot refresh
United Statesunable to login
i've tried forgot password but still it comes blank
United StatesBundle
Still can see all my available bundles in the app. Just a few of them which are usually old ones. I always have to use the short codes rather to see all my active and recent bundles
United States
Rebranding Roaming Bundles and FAQs update Minor bug fixes
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