United StatesTawasul App is the mobile version of the National Suggestions & Complaints System which is one of the essential eChannels that enable citizens and residents to submit their suggestions and complaints to any government entity in Kingdom of Bahrain easily at any time and from anywhere by utilizing the mobile features that add more value to the services. Every government entity in Tawasul has assigned a dedicated team to handle the suggestions and complaints according to a pre-set performance indicator and timeframe based on the case category.
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مشكورين على دعمكم و خدمتكم للشعب الموقع حلو و سهل و كل شي موفر لنا ، لاكن للاسف ساعات يعلق شوي . اتمنى يكون في تحديث للمشكله ، و ماقصرتو جزاكم الله خير
United StatesUseless app
No one follows up with the cases and they will call to inform you they received your case but nothing will happen.
United StatesTotally Useless
You can raise a case against someone who took your food out of your mouth, but they can simply close the case and get it over with! 0 accountability 0 responsibility 0 Dignity (for us) They claim that they give 14 days, but it ain't true most of the times.
United StatesGreat app, needs some improvement
Functionality is brilliant but the UX/UI need a lot of improvements.
United Statesعملاء الرد
اتمنى وضع موظفين خاصين بالتطبيق في كل جهة حكومية، ليقومون بالرد على الشكاوي او الاستفسارات بشكل اسرع، ويكون الموظف الخاص بالتطبيق مستقل عن باقي موظفين الجهة حتى يكون التطبيق اكثر فاعلية وكفاءة. لأنه هناك بعض الموظفين عندما يقوم العميل بتقديم شكوى يغلق الشكوى ولا يقوم بمعالجة الخلل، وهذا ماحصل مع احدى العميلات الذين اعرفهم.
United Statesللاسف الشديد
للاسف الشديد برنامج تواصل اصبح حاله حال الوزارات مهمش رد الوزارات اصبح شكلي فقط لا خوف من المحاسبة
United StatesLanguage
Complaints or suggestions submitted in english should be replied in english as well. Regards
United States
- Minor bugs fixes
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